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Facebook US Immigration Consultant in Boston, Massachusetts

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The US Immigration Consultant will be primarily responsible for executing on the day-to-day US immigration queries and driving impact by delivering a premium employee experience. The ideal candidate has technical US immigration experience and is highly motivated with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence.They will act as a partner to a variety of internal stakeholders, to smoothly deliver immigration technical advice, transaction support and training while ensuring compliance with government regulations and delivering a premium people experience.

Required Skills:

  1. Execute on high volume of US immigration queries from recruiters, HR partners, managers, and employees

  2. As part of a tiered support model, manage process flow as it pertains to immigration queries, initiations, vendor contact and employee questions and process improvement

  3. Maintain a commitment to our service level agreements (SLAs) for immigration queries

  4. Partner with external law firms to provide a seamless experience for FB employees and stakeholders in addressing immigration related queries

  5. Input data into various Global Mobility systems and assist with audits to verify data discrepancies between systems and ultimately, resolve data discrepancies

  6. Provide high-quality experience to internal stakeholders and employees by leveraging shared services and outsourced partners for transactional activity

  7. Partner with the wider immigration team on specialized projects with focus on US immigration transaction efficiency, stakeholder education and consultation and advising, implementing, maintaining and reporting on immigration policy matters

  8. Assist with improving and maintaining internal immigration related resources for internal stakeholders and employees to provide immigration related resources on demand and in a self-service format

  9. Forward thinking innovator committed to iteration and process improvement in identifying ways to continue to grow and develop immigration program and service delivery

  10. Develop and maintain process documentation

  11. Collaborate with growing global mobility team on other team initiatives and projects as assigned

  12. May be assigned additional program responsibility to meet company growth needs

  13. Ability to travel as needed

Minimum Qualifications:

  1. Bachelor’s degree or equivalent experience in immigration, Human Resources or directly related field

  2. 3+ years of experience working in a technical role within US immigration

  3. Knowledge of US visa types, processes and experience reviewing case facts to determine the optimal filing type

  4. Foundational project management skills across multiple disciplines and stakeholders – contributing to projects from conception to implementation

  5. Experience exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action

  6. Attention to detail and accuracy and working with highly confidential data

  7. Communication skills and experience handling sensitive matters with tact and diplomacy

  8. Experience critically analyzing situations and spot potential issues

  9. Experience in working independently while contributing within a team environment

Preferred Qualifications:

  1. 3+ years industry in-house immigration and mobility program experience

  2. Experience with contingency planning for US immigration case strategy

  3. Experience in monitoring changes in immigration law and policy and analyze impact to employee population

  4. Experience influencing decisions and to clearly articulate complex/nuanced immigration matters to stakeholders

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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