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Nelnet UX Designer in Boston, Massachusetts

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

We are looking for a well-rounded user experience (UX) designer to join our team.

As a UX designer at Nelnet, you'll create satisfying and compelling, interactive customer experiences, drawing on user research and workflow analysis results. The ideal candidate possesses strong creative, technical, and problem-solving skills and can translate high-level requirements into intuitive and functional user interfaces.

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.

Colorado Candidates: Pay range for this role is $75,000-$100,000

  • Assist in production and ownership of user interface standards including navigation elements, templates, graphics and icons.

  • Define goals and requirements in collaboration with product owners and stakeholders.

  • Work effectively with cross-functional teams to ensure that designs are successfully created and implemented to achieve the user goals.

  • Ensure continuous and collaborative communication between design, architecture and development teams to ensure crisp integration of front-end design to back-end functionality.

  • Create and evaluate interaction models, user task flows, screen designs, and user interface details that promote ease of use and optimize the user experience

  • Create user flows, wireframes, prototypes, high fidelity mockups, and detailed visual design specifications for web and mobile.

  • Present design work to the product team, engineering team, and business stakeholders for review and feedback.


Bachelor's degree in User Experience, Graphic Design, Human-Computer Interaction or related field preferred, or equivalent experience.


  • Experience designing business enterprise web applications or new software products.

  • Experience of working in an Agile/Scrum development environment and working within sprint teams.

  • Basic knowledge of HTML, CSS, React, Bootstrap, and/or other common UI frameworks, so you have an understanding of what is realistic and can collaborate with developers.

  • 2+ years of experience as a UX/Interaction designer, or related experience.


  • Strong portfolio featuring design work that showcases visual and interaction design

  • Expert knowledge of interface and interaction design

  • Experience and knowledge of UX best practices

  • Experience with design tools such as Sketch, Adobe Creative Suite, Figma

  • Sound design fundamentals: color theory, visual hierarchy, typography and iconography

  • Experience designing responsive experiences for mobile, tablet and desktop

  • Experience creating the appropriate design deliverable for the need: prototype, wireframes, storyboards, and mock-ups

  • Exhibit flexibility, curiosity and ability to embrace complex design problems

You should be able to:

  • Collaborate effectively.

  • Act as a continuous learner who actively seeks out and gives feedback to improve the experience

  • Present work with confidence to a variety of audiences and make design decisions based on research

  • Liaise with key stakeholders and users

  • Understand accessibility standards and how to implement them.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .

Nelnet is a Drug Free and Tobacco Free Workplace.