Brink's Variance Analyst in Boston, Massachusetts
The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.
Brink's U.S., a division of Brink's, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Variance Analyst.
The Variance Analyst will investigate reconciliation discrepancies to reduce claim settlements and increase customer satisfaction. This role will be responsible for ensuring that business operating procedures are followed and work with branch management . This position functions in an armed environment.
Manage daily variance tracking/reporting and investigate all discrepancies within 24 hours.
Notify Risk Management and Field Leadership of discrepancies immediately.
Review all settlement forms daily.
Reduce claims filed in MS Dynamics by conducting investigations/interviews for all discrepancies and bring them to resolution within 48 hours.
Partner with Customer Care to investigate claims filed in MS Dynamics to accurately close the claim in a timely manner.
Conduct audits to ensure ATM Business Rules and SOAP are followed and adhered to by the branch.
Provide management with feedback as to any reconciliation, servicing or systems issues.
Document all investigations, interviews and resolutions.
Partner with HR on disciplinary actions
Promptly respond to customers regarding discrepancies; communicate issues and provide resolution.
Run monthly and quarterly reports for district and branch leadership
Perform other duties as assigned
- Minimum 3 years of ATM industry experience (e.g. servicing, residual balancing or network settlement)
- Minimum of 3 years of investigating/resolving claims differences
Minimum of 3 years of experience in a finance role
Minimum of 2 years of experience working with Microsoft Office products (Excel, Word and PowerPoint)
Knowledge of ATM reconciliation procedures
Demonstrated computer literacy with proficiency in Access DB, BAMS, iCash
Strong consultative, analytical and problem solving skills
Excellent interpersonal/communication and presentation skills
Ability to prioritize to effectively handle multiple projects, tasks and opportunities simultaneously
Ability to initiate and drive work autonomously and to collaborate across teams to encourage actionable consensus
Detail oriented, strong organizational skills and ability to work independently
Sense of urgency and ability to multi-task
Demonstrates a high standard of work product
Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud.
Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.
Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Discover the pride of working for Brink’s.
We’re looking for people who go beyond ordinary. We take pride in a job well done, and we work to take high performance to the next level.
Brink's is an equal opportunity employer and is fully committed to providing unimpeded access to the application/hiring process for all qualified applicants.
If you are in need of reasonable accommodation with regard to access or completion of this or any stage of the Brink’s application/hiring process please contact JoinBrinksProud@brinksinc.com for assistance.
See the “Equal Employment Opportunity is the Law” poster at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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