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Compass Group, North America VICE PRESIDENT OF OPERATIONS - Northeastern University - Boston, MA in BOSTON, Massachusetts

Posted Date: Nov 16, 2021

At Chartwells Higher Education, people are at the core of our business. Together we build innovative food service concepts and serve fresh, local and nutritious meals at over 270 college campuses across the country. Twice named the Fastest Growing Brand by Nation’s Restaurant News, at Chartwells we take pride in creating opportunities for associates to grow their careers and achieve their development goals within the company.

Job Summary

Working as the VP of Operations you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.

Key Responsibilities:

  • Meets commitment to results for all areas of responsibilities. Including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs

  • Directs business to achieve high performance as measured by the company KPI’s, comfortable participating in strategic planning meetings to continue to design and develop the program

  • Ensures proper management of resources, sales, finance, human resources, and customer service with full P&L accountability.

  • Successfully builds relationships at all levels of the client organization

  • Identifies client's needs and makes recommendations accordingly

  • Communicates account progress and new Company programs to client

  • Conducts and/or monitors customer, client and associate satisfaction surveys

  • Delivers the corporate communications and priorities to both the account team members and clients

  • Builds an effective and results achieving team within the Chicago and Evanston campus

  • Communicates effectively with all team members

  • Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction

  • Develops and monitors realistic and accurate budget and forecasts.

  • Ensures that the account is meeting financial performance and client forecasts

  • Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact

  • Ensures that Operations Team members are performing their responsibilities effectively

  • Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Culinary, Residential Standards, Sanitation and Food Safety, and Human Resources Yearly audits

Preferred Qualifications:

  • Bachelor’s degree is preferred, or equivalent professional experience

  • Campus dining experience preferred or equivalent professional experience

  • 10-15 years upscale food service experience, including 10 years at the management level and five to seven years’ experience of multi-unit management

  • Experience in managing a total managed volume of $50M or higher

  • Experience in personnel management including hiring, supervision, evaluation and succession planning

  • Ability to multi-task as well as stay on task and concentrate with constant interruptions

  • Must be able to make business decisions based on financial reports and similar facts

  • Must be knowledgeable on HACCP controls along with proper storage and use of food

  • Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint

  • ServSafe or Department of Health certification a plus

  • Must be able to read and interpret business records and statistical reports

  • Must be able to analyze and interpret policies established by administrator

  • Possess a passion for service in the local community and developing a diverse supply chain

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Positions at this location require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

  • Medical

  • Dental

  • Vision

  • Life Insurance/ AD

  • Disability Insurance

  • Retirement Plan

  • Paid Time Off

  • Holiday Time Off (varies by site/state)

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)