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Ethos Veterinary Health is seeking a Vice President of Operations (VP) to support our west region operations, encompassing 8 divisions, 72 hospitals, 14 states, and an overall revenue of $1 billion. The VP will ensure that the strategy, talent, organization, culture, processes, programs and controls are organized to deliver on the strategic mission of the organization. The VP will also maintain a forward view towards operational infrastructure to drive future growth and strategic business goals. The VP will lead eight divisions with geographically disbursed teams while leveraging corporate departments to drive operational performance, profitability and client satisfaction. This leader will need to be present in the field, engaging with team members, both administrative and clinical.

Ethos is the industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful community brings together a dynamic network of 160 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients are paramount as we continue to form our new community.

The ideal candidate will be capable of delivering the following results:

Culture: Maintain and enhance the exceptional relationships that have been built with the veterinarians and their teams over the years as we work towards our “One Ethos” culture.  

Operations: Support field teams to manage performance at existing clinic operations while extending that capability into newly acquired practices.

Innovation: An experienced change agent with a demonstrated ability to creatively design and deploy innovative initiatives, programs or solutions that are effective and generate results.

The responsibilities for the role include but are not limited to:

• Oversee operations of the veterinary hospitals in the aligned territory with full P&L responsibility.

• Support performance of operational team members against metrics and assume responsibility to motivate, measure, coach, and mentor the team to ensure optimum performance. Track metrics and success criteria including ROI for all activities.

• Develop operational strategies that are aligned with organizational goals. Ensures that those strategies are effectively deployed throughout the region.

• Be capable of balancing the needs of each hospital while working to build a “One Ethos” culture

• Frequently travel in the field to spend time with hospital staff and build rapport with Division Leaders, Operations Support Managers, Hospital Directors and Medical Directors.

• Work with divisional leadership to improve processes, operations and profitability, by identifying and implementing local growth initiatives.

• Create an environment that embraces innovation, and continuous operational improvement.

Qualifications:

• 15+ years of leadership experience in an entrepreneurial, high-growth retail or services business. The individual will possess experience building and leading a multi-site, multi-state business in a capital efficient manner. BA or BS degree is required and advanced degree(s) are considered a plus.

• Ability to support our hospitals accustomed to working within a practice management model with the evolution to a “One Ethos” operating model.  

• Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.

• Previous operating responsibility for a business of similar size and complexity.

• Strong written and verbal communications skills with the ability to manage and work collaboratively with a diverse group of clinical and non-clinical staff.

• Possess the leadership and people skills necessary to manage a complex group of operating units with a strong operational rigor.

• Willing to spend significant time in the field to thoroughly understand the business and the practical issues so to better lead, grow, motivate and strategize and problem-solve with others.

• Lead the creation and implementation of teammate development processes and succession planning including mentoring, coaching, and modeling appropriate leadership behaviors.

In this leadership role, the individual will be required to demonstrate the following leadership attributes and competencies:

Results Orientation: Demonstrated by strong business planning skills and the ability to instill a sense of ownership and accountability in organizations.

Team Leadership and Collaboration: To be successful the individual will need to delegate appropriately, leverage the talents of the team in the best combination to achieve the company objectives, and actively engage the team in collaborative problem-solving. The successful individual will build and retain a geographically diverse, high-performing operations team that they actively mentor and develop. The individual will be capable of recruiting and developing strong clinical and support teams.

Strategic Orientation: Demonstrated by translating a vision into actionable plans and activities. The candidate will have the ability to contribute to the company’s overall strategy, resolve strategic issues, and help manage operations effectively to achieve objectives.

Commercial Orientation: This individual’s strength in revenue generation will be balanced by the ability to set an appropriate cost basis. This includes gaining insight into client and local market needs allowing for the identification and capture regional growth opportunities. This skillset will have been previously demonstrated through proven experience improving profitability with a strong focus on revenue generation such as service mix, pricing and improving same clinic growth/margins.

Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of 160 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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