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Pine Street Inn Weekend Awake Overnight Residential Counselor, SAT-SUN, 11PM-7:30AM in Boston, Massachusetts

Weekend Awake Overnight Residential Counselor, SAT-SUN, 11PM-7:30AM

Department: Behavioral Health - New Chardon

Office: New Chardon Street

Location: Boston, MA

Position Type: Direct Care

Hours/Shift: Overnight - Third Shift

Employee Type:: Regular Part-time


SCHEDULE: 16 hours, Saturday and Sunday, 11:00 p.m. - 7:30 a.m.


The Weekend Awake Overnight Residential Counselor is responsible for the overall safety of the tenants in the program at the New Chardon Street residence under the Behavioral Health Division of Pine Street Inn, a program that provides permanent housing to formerly homeless woman using a Housing First/Stabilization model. The program serves women from diverse backgrounds, circumstances, and age groups. The mission of New Chardon program is to provide trauma-informed, gender sensitive and gender specific support services so that tenants can meet their special needs, heal, prepare to reintegrate into the community, and break the cycle of homelessness. The Weekend Awake Overnight Residential Counselor will assist tenants in performing Activities of Daily Living (ADL) skills in the early morning hours, support their overall needs, communicate with the rest of the team, and create and maintain a respectful atmosphere that empowers very chronic, mentally ill tenants to reach their highest level of functioning.


  • High School Diploma or GED

  • Minimum of one (1) year prior work experience working with individuals suffering from complex disabilities in a shelter, community residence, or in an inpatient setting

  • Experience maintaining a safe environment for clients in a program setting

  • Familiarity with the concepts of rehabilitation and consumer empowerment

  • Some knowledge/understanding of mental illness conditions and dual diagnosis individuals

  • Experience working with dually diagnosed individuals

  • Experience assisting people with ADL skills

  • Ability to respond to individuals in crisis

  • Ability to climb multiple sets of stairs quickly and frequently

  • Ability to assist certain individuals with ADL skills

  • Ability to work with tenants with untreated psychiatric conditions

  • Ability to work with a harm reduction approach to substance abuse

  • Ability to work as part of a team

  • Ability to prioritize multiple tasks

  • Ability to tolerate stress and display patience

  • Ability to resolve conflicts diplomatically with supportiveness and nurturance

  • Ability to set limits when needed, and observance of appropriate boundaries

  • Ability to be open minded about exploring creative new ways to help clients maintain housing stability

  • Willingness to use continuing education as a tool to gain ideas for improving client outcomes


  • Previous experience working with a Housing First/Stabilization model

  • Previous experience working with the homeless population

  • Previous experience working with dual diagnosis and/or untreated mental illness

Essential Functions Include But Are Not Limited To:

  • Be responsible for the safety and security of tenants in various areas of the building.

  • Stock shared kitchen during shift.

  • Complete inventory list at least monthly.

  • Confer regularly with other program staff.

  • Touch base regularly with each participant to see how each seems to be doing.

  • Communicate any observed issues or problems via the log and verbal reports.

  • Maintain positive relationships with other employees around the Inn and other departments such as Food Services, Men-s Inn, Outreach, and Housekeeping.

  • Participate in keeping the inside and outside of the building secure. Make regular rounds, log round times and all pertinent information in the log.

  • Set a tone of respect and support for all tenants of the program. Ensure program polices and guidelines are followed, bring concerns to Program Manager.

  • Work with tenants to reinforce good ADL skills, including personal hygiene, and leisure time activities.

  • Assist tenants in cooking, laundry, and other activities of daily living as needed or requested.

  • Assist tenants in finding ways to have a restful night-s sleep.

  • Guide the chronically mentally ill tenants in an intentional progression towards increased autonomy, improved life skills, and enhanced quality of life.

  • Involve tenants in milieu to enhance connectedness with life satisfactions and responsibilities.

  • Attend periodic team meetings for staff to give input and perspective.

  • Meet with the Program Manager regularly for supervision.

  • Maintain necessary records in a timely fashion.

  • Encourage tenants to be responsible neighbors.

  • Assist tenants as required for bed bug remediation as outline by PSI Bed Bug Policy.

  • Performs other related duties as required. This job description may be revised based on the development of the BH Division.

  • Due to emergency or unforeseen BH Division needs, staff may be temporarily or permanently reassigned to another PSI BH division programs at any given time.

  • Other duties as assigned in order to meet the needs of the organization during the COVID-19 pandemic or other public health or weather emergency.