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Pine Street Inn Women's Shelter Afternoon Assistant Supervisor in Boston, Massachusetts

Women's Shelter Afternoon Assistant Supervisor

Department: Women's Inn

Office: Albany Street

Location: Boston, MA

Position Type: Direct Care

Hours/Shift: Evening - Second Shift

Employee Type:: Regular Full-time


POSITION: 3-11 Assistant Supervisor

DAYS / HOURS: 40 hours, TBD , 3:00 p.m. - 11:00 p.m.

* This position is essential in the event of weather or other emergencies.

REPORTS TO: 3-11 Supervisor


LOCATION: 363 Albany Street, Boston, MA. This position works 100% onsite.


The 3-11 Assistant Supervisor will help manage the operations of the 3-11 shift on a nightly basis, including scheduling, rotations, crisis management, customer service, security screening, bed assignment, food service, clothing, toiletries, medical care and referrals.

The 3-11 Assistant Supervisor will be part of the evening shift rotation and will oversee all aspects of the Women-s Inn 3-11 shift in the absence of the Supervisor or as assigned by the Supervisor, including helping the shift stay focused on a service model that emphasizes use of Trauma Informed Care and Crisis and Prevention and Intervention Training principles (Non-Violent Crisis Intervention). The 3-11 Assistant Supervisor will ensure that services are provided in the spirit of the Inn-s traditional hallmarks of dignity and respect for all our guests.

The incumbent will assess guests- needs and assets in order to make appropriate diversion decisions as well as referrals for case management and housing services. The 3-11 Assistant Supervisor will work closely with Case Managers and other PSI staff to coordinate care and services and will be an available resource for guests to assist them in their efforts to obtain permanent housing.


  • High school diploma or GED

  • Computer skills, including Microsoft Word, Excel and Outlook

  • Bachelor-s Degree

  • Bilingual, with a preference for English/Spanish

  • Experience with HMIS systems and data entry


  • Demonstrated leadership and organizational skills including a minimum of two (2) years in a leadership/supervisory position in a human service setting

  • Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness

  • Direct care experience with people who are homeless or experiencing poverty

  • Four (4) years of prior supervisory experience


  • Ability to use a computer, calculator, fax, copier machine and other office equipment

  • Ability to access different building locations, and different program sites

  • Requires stooping, bending, stretching and may include lifting of guests at times

  • Requires quick response in emergency situations


  • High degree of organizational skill

  • Excellent oral/written communication skills and interpersonal skills

  • Ability to talk (and listen) in a non-judgmental way

  • Ability to perform an array of difficult tasks at the same time

  • Ability to train, support, evaluate and supervise staff

  • Ability to communicate with staff including setting clear expectations

  • Ability to work as a member of a team and think creatively

  • Ability to work with a diverse population and in a stressful environment

  • Ability to respond safely, quickly, and calmly in emergency situations

  • Willingness to continue to learn and improve in all areas of professional performance development

  • Ability to model performance and learned skills from PSI training in everyday work: CPI, Trauma Informed Care, First Aid, Code of Conduct, Harassment Policy, etc.


  • Provide team leadership and foster a positive work environment through team building, team meetings and staff development

  • Assist Supervisor with conducting regular staff meetings

  • Provide regular check-in meetings to relief and part-time staff, to ensure all staff have regular supervisory contact and support

  • Identify and escalate issues where staff require additional training, coaching, or corrective action for consultation with Women-s Inn leadership

  • Coach staff regarding compliance PSI policies and procedures, and model appropriate workplace behaviors

  • Refer staff to appropriate PSI resources for finance, payroll, human resources, or other needs

  • Supervise shift staff in the absence of the Supervisor, assigning work and addressing staff concerns or needs as they arise

  • Assist or ensure transportation of guests to alternative shelter and/or medical care as needed

  • Ensure that Women-s Inn services are consistent in meeting the needs of our guests. As necessary, assist guests in understanding the Women-s Inn services and procedures, guest rights and grievance procedures

  • Oversee day-to-day operations of program and participants in the absence of the Supervisor or as assigned; monitor participants, program and perimeter for safety concerns. Ensure guest participation in program development and changes through community meetings and other forums

  • Along with Women-s Inn Case Management staff; take responsibility for the diversion and prevention of potential intakes to the Women-s Inn, explaining all program specific procedures and policies in referring guests to other appropriate programs within and outside of PSI - if necessary, ensure full completion of Women-s Inn intake and timely data entry

  • Assess guest needs and make appropriate referrals for services. Provide appropriate documentation for each guest and each stay

  • Assist guests in understanding how services are provided; explaining procedures; answering their questions; explaining their rights and grievance procedure

  • Coordinate with the Volunteer Department providing support activities to Women-s Inn guests

  • Keep timely and accurate records and documentation regarding clients and all necessary statistics including entry of all necessary data into PSI HMIS Develop and maintain close working relationship with other staff, departments, programs and services to ensure cohesive delivery of services

  • Assist in developing procedures that ensure a safe environment for our guests. Monitor the building and neighborhood for safety/security. Document incidents and make appropriate changes in unsafe situations

  • Build a good working relationship with the neighbors and address neighborhood issues in a timely manner

  • Keep accurate records regarding payroll, staff evaluations, guest issues, and necessary statistics

  • Maintain the Daily Log Book, Taxi Voucher book, and Vehicle Log Books

  • Advise staff appointed as Key Carrier regarding matters of policy and procedure

  • Develop and maintain close working relationship with other Women-s Inn and Facilities Supervisors to foster cohesive delivery of services

  • Advise the Supervisor and Women-s Inn Director on matters concerning participants and violations of policy

  • Advise Supervisor of schedule, off site appointments and meetings

  • Model and enforce PSI-s illness prevention and occupational health policies

  • As assigned, carry out additional duties in the event of an emergency

  • As assigned, act as liaison to on-site volunteer groups and visitors

  • Participate actively in Inn wide task groups, forums and planning committees as needed

  • Perform other related duties as assigned by the Supervisor


    Performs other related duties as assigned by the Shelter Supervisor, Shelter Director, Vice President of Emergency Services, Chief Program Officer or President and Executive Director

    SUPERVISION TO BE EXERCISED: The 3-11 Assistant Supervisor will be responsible for providing supervision on the 3-11 shift in the absence of the Supervisor. The Assistant Supervisor will also conduct check-in support meetings to relief and/or part-time staff, and will be responsible for escalating staff needs and disciplinary issues to the Supervisor and/or the Women-s Inn leadership.

    SUPERVISION TO BE RECEIVED: The 3-11 Assistant Supervisor will receive weekly supervision from the 3-11 Supervisor


    Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.