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Facebook Workflow Risk Project Manager, Community Operations in Boston, Massachusetts

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Facebook is looking for a Workflow Risk Project Manager to sit under the Community Operations division, supporting the Product Support Operations organization. This person will partner closely with product managers, engineering managers, operations leads, policy, privacy, and legal experts to assess new initiatives, improve existing projects, and increase cross-company consistency from a risk management perspective. The Project Manager will review projects related to integrity or product development to assess risk from a policy, privacy, and legal perspective. This role requires exceptional collaboration and communication skills, strong attention to detail, and a high tolerance for ambiguity and change.

Required Skills:

  1. Develop understanding of internal policies, risk mitigation strategies, and best practices related to content across Facebook products

  2. Develop frameworks to minimize risk and identify new risk patterns and operationalize solutions

  3. Create operational procedures and best practices to ensure quality and consistency with new or existing product launches and workflow reviews

  4. Cultivate relationships with cross-functional partners in Policy, Legal, Privacy, and Security teams and collaborate with them to solve challenging problems

  5. Project manage and prioritize work based on urgency and complexity

  6. Drive efficiencies in team processes and daily execution

  7. Provide risk management guidance to cross-functional business partners early on in the product launches process

  8. Educate internal stakeholders on processes and best practices

Minimum Qualifications:

  1. 5+ years of industry experience in a consumer-oriented product environment, consulting, risk management, project management, or operations role

  2. Experience providing detailed review and editing of documentation

  3. Experience streamlining complex processes and implementing strategic process improvement solutions to drive efficiency

Preferred Qualifications:

  1. Experience with balancing multiple, competing priorities with a high sense of urgency

  2. Experience creating or editing process or training documentation

  3. Experience building and managing relationships with diverse stakeholders

  4. Experience creating reporting and managing operational metrics

  5. Experience in risk management, including policy, privacy, legal, infosec, or third party risk knowledge

  6. Experience working in a fast-paced environment and adapt to change quickly

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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