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Zoom Zoom Contact Center Specialist in Boston, Massachusetts

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

We are seeking a talented individual sales account executive with specialized experience in Contact Center sales, understands the industry standards, and has the ability to partner with direct sales account executives to prospect new opportunities and increase sales funnel.

Primary goal is to partner with sales Account Executives to upsell current customers and assist in closing potential customers

Additional goals include:

  • Develop a strong understanding of key product differentiators, sales methodologies and processes

  • Ability and experience to lead a contact center discovery sales call.

  • Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives

  • Conduct high-level conversations with C-Level and VP -Level Executives to address business needs

  • Work closely with internal teams to drive customer feedback and improve product

  • Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates

  • Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

  • Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)

  • Develop and maintain up to date current training materials for partner contact center integrations as required

  • Drive Partner Awareness & Expertise specifically in our Zoom Phone Contact Center integrations

  • Enable our account executive sellers to recognize a Zoom Contact Center opportunity and understand the benefits of our integrated platforms.

  • Maintain current Contact Center software industry and product knowledge

KEY RESPONSIBILITIES

  • Deliver on-site and virtual learning & customer engagements

  • Conduct needs assessment, develop and deliver partner qualification offerings, boot camps and train-the-trainer programs on Zoom Contact Center features and Integrations

  • Develop strategic sales positioning and product knowledge, address support inquiries and follow-up on items pertaining to Zoom Contact Center

  • Embed Contact Center sales methodology into Zoom sales practices

  • Partner with Product/Engineering on Contact Center integrations & roadmap requirements

  • Enhance Zoom Phone training content and effective touch points in the partner life cycle

  • Continually enhance product and operational process knowledge to maintain role as a Zoom Contact Center subject matter expert

  • Participate with cross-functional teams to support organizational goals

  • Willingness to flex hours to support global partners as needed

QUALIFICATIONS & SKILLS

  • 5+ years Telephony Contact Center Sales Experience

  • 5+ years technical experience in Contact Center (a plus, but not required)

  • SaaS Business & Sales Experience

  • Deep Contact Center software industry product knowledge

  • Excellent communicator

  • Strong presentation skills to create engaging messaging, training material and supporting resources.

  • Experience leading others with product/services training; best practices; demo and sales guides; learning and training materials.

  • Ability and aptitude to work within various mediums to coach & develop partner sellers

  • Must understand business telephony & Contact Center (Cloud & Premises PBX)

  • Ability to evaluate complex processes and apply critical-thinking skills & develop new systems

  • Ability to work independently as well as part of a collaborative environment

  • Multilingual is a plus

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here (https://careers.zoom.us/benefits) .

Explore Zoom:

  • Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog (https://blog.zoom.us/category/company-news/)

  • Zoom with us!

  • Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)

  • View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site (https://careers.zoom.us/home) .

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