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Convention Data Services, Inc. Event Registration Manager in Bourne, Massachusetts

As a Registration Manager, you will be the primary point of contact for CDS\' clients. You will own the entire event life cycle from start to finish- from gathering requirements for the event registration sites to delivering reports post-event. You will manage the day-to-day activities of projects & staff; communicate with project teams as necessary to ensure project deliverables are on schedule; & work directly with clients to achieve their strategic goals. This is a US based, salaried position reporting to the Manager, Client Services. Virtual or hybrid work arrangements are available. Essential Functions Main point of contact for external clients & internal event team in managing multiple, complex projects simultaneously to ensure client goals are accomplished within prescribed period Serve as project manager for all advance, onsite, & post-show registration activities for 8-15 events per year, ranging in size from 1,000 to 100,000 attendees Offer analysis & advice to clients on the best business solutions available to produce successful events Work with event managers to design & implement marketing strategies to increase attendee acquisition Work closely with web developers & quality assurance reps to build functional & efficient registration websites Work with client & internal team on logistics to assure successful onsite execution communicate team responsibilities, target dates, project status & resource needs Maintain action items for teams across multiple departments & ensure all deadlines are met Make decisions & communicate trade-offs & risk; drive key decisions across projects Navigate an array of client relationships, project timelines, feature sets, dependencies, & launches Develop trusted relationships with your team & clients, listen actively to their concerns & questions in order to better respond & understand their perspectives Maintain a positive, can-do attitude, acknowledge & appreciate teammate?s contributions & contribute to the overall culture Technical Background Demonstrated ability as a project manager in a high-tech setting, leading cross-functional teams using formal planning & scheduling techniques Competent in project management methodology & tools Fundamental understanding of web-based systems programming & development. Web savvy & possess a working understanding/experience in SDLC including strategy, requirements, design, usability, content development, web development, & QA. Have experience using project management software such as Microsoft Project, Jira, Confluence Required Skills Ability to anticipate your client?s needs & provide excellent customer service Demonstrated project management skills Excellent oral, written & presentation skills Ability to juggle multiple projects at once, while remaining organized Ability to provide direction & support to team members while ensuring team stays on track with tasks & meets deadlines Strong documentation skills, attention to detail & follow-up skills Strong persuasion & negotiation skills, including conflict resolution skills Experience 5+ years in a project management, customer success or other client management role Demonstrated experience in running software related web projects in a fast-paced services organization Demonstrated history of strong leadership & negotiation skills, as well as the ability to effectively assimilate & communicate complex information from multiple sources & proven ability of successful cross-functional team collaboration is required Experience managing, communication & building relationships with clients & across teams Previous experience working in large scale events is a plus Education/Certification BS/BA or equivalent industry experience is required PMP or other Project Management certification from recognized institution a plus See complete job description when applying.