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State of Massachusetts Quality Assurance Supervisor - Southern Region in Brockton, Massachusetts

The Department of Children and Families is seeking a Quality Assurance Supervisor who is committed to upholding the department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. The Quality Assurance Supervisor will work with the Regional Team in providing clinical and administrative support to Area Offices within the Northern Region. Working under the direction of the Regional Clinical Manager, they will provide guidance to Area Office staff to ensure the provision of quality case practice and compliance with Agency policies and procedures. Travel and/or work will also encompass all the areas within the Northern Region. _Duties and Responsibilities (these duties are a general summary and not all inclusive)_: * Provide clinical and technical consultation to Area Office staff on Background Record Check (BRC)/CORI issues. * Review and coordinate all BRC/CORI and overcapacity waiver requests from Area Offices. * Coordinate Regional Clinical Review Team meetings on complex cases referred by Area Offices for resolution, including completion of written reports. * Provide Family Resource Policy training and consultation to Area Office staff including regular meetings to support consistency in practice. * Coordinate and oversee Interim Policy cases. * Perform other clinical duties as assigned. * Provide consultation to area offices * Provide Regional oversight and technical assistance to Family Resource and ADLU Supervisors and APM’s to ensure compliance with Agency protocols in the licensing/re-licensing of foster, adoptive, and unapproved homes. * Assist the Regional Clinical Director in conducting CQI reviews on complex/high profile cases including completion of written reports. * Assist the Regional Clinical Director in the development and implementation of CQI initiatives in both Regional and Area Office level. * Coordinate region wide Hotline activities and meetings to ensure policy and protocol compliance. * Act as Regional liaison to Judge Baker Children’s Center. * Facilitate regular meetings of: Family Resource Supervisors, Foster Parent Liaisons, PACT Coordinators, and Hotline Supervisors. * Facilitate Regional ICPM meetings. * Participate in statewide ICPM meetings * Attend statewide meetings concerning hotline, intake, family resources or related issues. * Serve as regional ICWA representative * Perform other administrative duties as assigned. _Preferred Qualifications:_ * Knowledge of Continuous Quality improvement process. * Experience with Protective and Hotline Systems * Solid understanding of Family Resources and Adoption * Supervisory experience and sound clinical skills. * Solid written and verbal skills. * Solid organizational and time management skills. _To Apply:_ Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days. _About the Department of Children and Families:_ The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning. For more information about our agency and programs visit: _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants". Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have (A) a Master’s degree in social work, psychology, sociology, counseling, counseling education or criminal justice or a relevant human services degree and (B) a current and valid Licensures as a Licensed Social Work Associate, Licensed Social Worker, Licensed Certified Social Worker or Licensed Independent Clinical Social Worker issued by the Massachusetts Board of Registration, and (C) and three (3) years of full-time or equivalent part-time experience in social work, or (D) or any equivalent combination of the required experience and the substitutions below. *Applicants at the Department of Children and Families must obtain the required license in Social Work within the first nine (9) months of employment. The classification may require possession of a current and valid Motor Vehicle Driver’s License at a class level specific to assignment. Substitutions: I. A Doctorate degree in a related field may be substituted for two (2) years of the required (C) experience. *Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Community and Social Services* *Organization: Department of Children & Families *Title: *Quality Assurance Supervisor - Southern Region Location: Massachusetts-Brockton-110 Mulberry Street Requisition ID: 23000376