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Steward Health Care System Scheduler - 16 Hours - Sat and Sun in Brockton, Massachusetts

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values. We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues. In support of this, we commit ourselves to the following values:

  • Compassion

  • Accountability

  • Respect

  • Excellence

  • Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Position Summary:

To schedule all outpatient appointments in the hospital computer system, either MSM or Meditech for all Medical Center Customers. This will be done in a timely manner and with the goal of 100% customer satisfaction. Assist in booking patients from newborn to geriatrics.

Key Reponsibilities:

  • Schedule accurately all outpatients appointments in the hospital computer system at the request of the physician’s office or Nursing unit or patient or other Department by phone, fax or “F” drive.

  • Collect all necessary information to book an outpatient appointment in the hospital computer system.

  • Accurately enter all patient's demographic and insurance data into the hospital computer system.

  • Accurately book the appropriate procedure in the appropriate location for the appropriate date and time.

  • Indicate any special need that the patient may have.

  • Keep track of cancellations

  • Use good judgment at all times.

  • Spell with accuracy 100% of the time.

  • Provide patient and or physician’s offices with all the information necessary for tests/procedures.

  • Print confirmation letters for patients in a timely manner.

  • Insure that patients and physician’s offices have access to the necessary preps and/or instructions sheets.

  • Assist patients if they need to reschedule an appointment.

  • Offer payment alternatives ( free care, grant services) and refer patient to financial counseling if patient has no insurance.

  • Flag procedures that need insurance precertification for physician’s offices.

  • Be mindful that the customer deserves complete satisfaction in all dealings with the Medical center

  • Answers the telephone promptly.

  • Make every effort to accommodate the patient and physician when scheduling appointments.

  • Explain to patients and physician’s offices any special instruction or warning that may be involved in a procedure.

  • Work as part of the scheduling team to improve services to the other hospital departments and physician’s offices.

  • Keep your voice at a low to moderate level, always mindful of confidentiality.

  • Consistently maintains work schedule and attendance requirements as stated in the Medical Center's policies

  • Reports to work on time and/or is ready to report at change of shift as documented by time card and lead’s observance.

  • Observes proper time limits for lunch and breaks.

  • Request time off i.e.: vacation time, personal time and floating holidays in a timely manner from the manager, so adequate coverage may be planned based on departmental policy.

  • Works to achieve the overall goals at the Medical Center.

  • Promotes a good image of the Medical Center through contacts with patients, doctors, and the public.

  • Contributes to the benefit of the Medical Center by developing new methods and procedures which may lead to reduce costs and improve efficiency.

  • Demonstrates awareness of and responds to customer needs in a continuing effort to improve quality of service.

  • Displays willingness and flexibility in learning new functions and achieving integration and teamwork necessary to compete in the healthcare environment.

  • Creates a friendly, caring environment for patients, families, visitors, physicians and co-workers.

  • Demonstrates a caring attitude by responding quickly to the needs of others.

  • Takes time to communicate clearly and effectively.

  • Be a team player and work cooperatively and collaboratively with others to deliver the most efficient services and resolve problems.

  • Go the extra mile and accept special assignments/additional duties.

Required Knowledge & Skills:

Three to five years in Patient Registration, Hospital billing or other hospital experience. Strong computer skills. Medical terminology.

Education:

High school diploma required

Experience:

Three to five years in Patient Registration, Hospital billing or other hospital experience.

Certification/Licensure:

None

Software/Hardware:

Strong computer skills. Meditech preferred.

Other:

Physical Requirements:

Stand/Walk: 25% - 50% Use Hands to Finger, Feel, Reach w/Hands & Arms, Climb, or Balance: 25% - 50%

Stoop, Kneel, Crouch or Crawl: 25% - 50% Talk or Hear: 75% or More

Taste or Smell: None Other Physical Requirements:

Other Physical Requirements (%): Up to 25%

Lifting Requirements:

No Lifting: Up to 25% Up to 10 lbs.: Up to 25%

Up to 25 lbs.: Up to 25% Up to 50 lbs.: Up to 25%

Up to 100 lbs.: None Over 100 lbs.: None

Vision Requirements:

Close Vision: Needed Distance Vision: Needed

Color Vision: Needed Peripheral Vision: Needed

Depth Vision: Needed Ability to Adjust Focus: Needed

Other Vision Requirements:

Other Vision Requirements (%):

Typical Work Environment:

Outdoor Weather Conditions: None Extreme Cold (Non-Weather): None

Work in High Precarious Place: None Risk of Electrical Shock: None

Risk of Radiation: None Blood Born Pathogens: Up to 25%

Flammable, Explosive Gases: None Toxic or Caustic Chemicals: Up to 25%

Dust or Other Irritants: Up to 25% Grease or Oils: None

Infections from Disease Bearing Specimens: None Infectious/Contagious Diseases: Up to 25%

Cleaning Agents/Chemicals: Up to 25% Hot or Noisy Equipment: Up to 25%

Humid or Wet Conditions (Non-Weather): Up to 25% Other Exposure Description:

Other Exposure (%): Up to 25%
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