Highgate Hotels Room Attendant in Brookline, Massachusetts

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The charming brownstones and tree-lined streets of historic Brookline surround Holiday Inn® Boston-Brookline in Massachusetts. Only minutes from Fenway Park, Boston University and the Longwood Medical Area, the hotel is walking distance to Coolidge Corner and just steps from the Green Line of the “T” (which is only 5 stops to the Hynes Convention Center in Boston). This full-service hotel is perfect for business and leisure travelers, offering 226 oversized guestrooms (including 24 suites).

Full-Time

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

  • Thoroughly clean guestrooms according to standards.

  • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

  • Remove all trash and dirty linen from guestrooms and hallways.

  • Keep all hallways, public areas and closets clean, neat and vacuumed

  • Restock housekeeping cleaning cart for next day's use.

  • Replenish chemical bottles.

  • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

  • Handle items for “Lost and Found” according to the standards.

  • Ensure overall guest satisfaction.

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.

  • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Job ID: 2018-5853

External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership

External Company URL: www.highgate.com

Address1: 1200 Beacon Street