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Wellforce Desktop Support Engineer in Burlington, Massachusetts

As a Desktop Support Engineer for our busy company you’ll join our dedicated team of professionals. Our ideal candidate is detail-oriented and can work in an office environment with other specialists and clinical professionals. As a Desk Support Engineer, you will be responsible for monitoring technology trends and providing guidance on the incorporation of modern technology into the company’s existing programs. We are looking for a team player with strong interpersonal skills and is able to multitask and work under deadlines. A Bachelor's degree in Computer Engineering or related field is preferred.

Responsibilities:

  • Deliver support for reported problems with desktop computers, laptops, printers, peripherals and mobile devices.

  • Install and configure desktop computer hardware, software and peripherals using standard procedures.

  • Accountable for the continuous support and future planning needs of the company’s desktop environment

  • Collaborate with vendors and various teams to troubleshoot and resolve issues

  • Assess new product versions and recommend upgrade schedules

  • Create maintain and distribute software images

    Qualifications:

  • Bachelor's degree in Computer Engineering or related field preferred

  • Minimum 2 years of related work experience

  • Superb customer service skills

  • Exceptional analytical and problem-solving skills

  • Working knowledge of PC and MAC hardware

  • Understanding of imaging software

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