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Nuance Implementation Engineer in Burlington, Massachusetts

Position Summary – The Implementation Engineer position is responsible for the technical implementations of Medical Imaging software. This includes architecting, implementing, and troubleshooting of the solution.

Principal Duties and Responsibilities:

  • Provide customer implementation guidance with regards to application needs during customer implementations of Medical Imaging applications

  • Perform installation and configuration and validation of servers

  • Identify, recommend, and implement system configuration recommendations and perform remote diagnostic on installed servers.

  • Resolve advanced product hardware and software application problems via on-site/telephone with customers.

  • Provide guidance, expertise, and consulting to customer’s end users and internal project teams in the assessment of application design, application use/efficiency, and training needs.

  • Manage timelines and project milestones via project management standards.

    Education: Minimum of associate’s degree or equivalent experience

    Minimum years of work experience: 2

    Required skills:

  • Experience with desktop and Microsoft server operating systems

  • Experience in IT (healthcare IT experience preferred)

  • Knowledge and proven application of at least one programming language (Examples would be JSON, XML, or similar)

  • Experience with SQL scripting

  • Experience participating in projects

  • Excellent communication skills

    Preferred skills:

  • 2+ years of experience with HL7 and /or FHIR

  • 2+ years of experience with Database backup and restore

  • 2+ years of experience with installation of Server applications, applying patches and prerequisites

  • Ability to write complex ad hoc SQL queries and conduct database performance

  • MS SQL Querying or SQL Administration certification highly preferred

  • Experience writing and troubleshooting of stored procedures



Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law ( or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

Nuance Communications ( , Inc. (Nuance) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others.

We’ve pioneered speech technologies, natural language understanding, and machine learning for more than 20 years – and have 3000+ patents to prove it. When you join Nuance, you become part of our mission to positively transform the way people, work, connect, and interact. We are a trusted, full-service partner to the world’s leading financial, healthcare, telecommunications, retail, and government organizations, who rely on us to deliver transformative outcomes that help them push the boundaries of what’s possible.

Check out our team Life at Nuance ( !