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CVS Health Lead UX Designer in Burlington, Massachusetts

Job Description

Aetna’s mission is to transform health and wellness by creating products that combine high engagement and best-in-class experience. Our team is responsible for Aetna's digital transformation and all digital products, as well as the development and execution of the digital roadmap. A key part of our mission is to build an integrated platform that enables us to deliver products that drive engagement and revolutionize the health and wellness experience.

Aetna Digital is an energetic, highly collaborative team that operates as a startup within the larger Aetna Enterprise . We want you to use your talent to drive the change that the health care industry is ready for.

We are looking for an experienced UX Lead Designer for our Burlington, MA, office. You’ll work alongside talented and passionate teammates from diverse backgrounds. Together, you’ll identify customer problems or opportunities, develop the strategic UX vision, and communicate that narrative across the business. You’ll lead cross-functional teams through a user-centered design approach, both hands-on and through facilitation. This work will culminate in the execution of wireframes, prototypes, and user experiences that validate the strategy, hypotheses, and business/user goals.

Fundamental Components

What You’ll Do

  • Utilize user-centered design approaches to define the customer problem/opportunity with cross-functional teams

  • Develop the UX strategy and vision, and communicate and coordinate UX strategy with cross-functional teams

  • Lead design thinking exercises such as design workshops

  • Develop concepts, wireframes, and prototypes, through facilitation and hands-on work

  • Partner with Product Design to ensure a user-centered solution from prototype through release

Background Experience


  • 5+ years' experience crafting user-centered experiences for complex consumer-facing products and/or business intelligence tools

  • Ability to collaborate with partners and stakeholders to develop and articulate detailed requirements and design complete user experiences that meet these requirements

  • A solid grasp of user-centered design, design thinking, planning and conducting user research, rapid prototyping, user testing, and heuristic analysis

  • Extensive experience in iOS, Android/Material design, and responsive web design best practices

  • Solid understanding of WCAG best practices

  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and partners

  • Expertise in standard UX software such as Sketch, InVision, Axure, OmniGraffle, Creative Suite, and the like is a must


Bachelor's degree or equivalent experience


Bachelor's degree or equivalent experience

Percent of Travel Required

0 - 10%

Business Overview

Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.