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Oracle NetSuite - Account Manager - Burlington, MA in Burlington, Massachusetts

Job Identification : 108629

Job Category : Sales

Job Locations :

Burlington, Massachusetts, United States

United States


  • Perform outbound and inbound communication to NetSuite Customers to sell additional services and solutions.

  • Internalize and deliver the value proposition clearly and persuasively to a variety of different audiences, including C-Level executives

  • Assist customer contacts with challenges and problems converting them into sales opportunities when possible.

  • Maintain a working knowledge of the complete capabilities of NetSuite’s services and of NetSuite’s internal operational processes.

  • Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager.

  • Work to improve overall customer satisfaction in assigned customer accounts.

  • Manage complex, challenging and/or largest customers of any AMs on the same team.

  • Serve as the first line in the escalation path for customer satisfaction issues.

  • Have complete knowledge of NetSuite’s products and services.

  • May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities

  • Liaise with Professional Services, Solution Consultants, and Customer Success organizations to resolve issues for customers. Escalate potential issues to manager when needed.

Desired Skills and Experience


  • Strong applications background and understanding of software systems.

  • Excellent understanding of business applications such as ERP. CRM and Ecommerce.

  • Advanced knowledge of Sales methodology.

  • Has superior communication skills to execute complex sales transactions and provide information and clarity to any sales deal; or problem resolution situation.

  • Conducts interactions with internal/external clients, peers, and management in a polished and highly professional manner.

  • Demonstrates excellent written and verbal communication skills.

  • Displays above average customer orientation skills.

  • Above average analytical and problem solving abilities.

  • Strong presentation skills.

Sells a subset of product or services directly or via partners to small-and-medium sized accounts. The role is a combination of a Field Sales Rep and Inside Sales Rep.

Works to achieve maximum sales profitability, growth, and account penetration within an assigned territory. Territory may be combination of geographic, product, industry and other customer / market dimensions. Sells to the territory directly or via partners. The territory that this rep covers does not have an Inside Sales Rep or Field Rep. Utilizes inbound and/or outbound techniques to identify, qualify and close new opportunities. Manages accounts throughout the entire sales process, and collaborates with team members in business development, consulting and support to uncover all customer needs. Responsible for understanding Oracle's product offerings and competitive issues to develop solution proposals encompassing all aspects of the application. Travels to customer sites to identify / develop sales opportunities. Participates in the development, presentation, and sales of a value proposition. Onsite customer presentation with C-levels to negotiate and close strategic and complex deals. Liaises with customer contacts for the purpose of managing the customer relationship, identifying new opportunities and maximizing sales.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Successful sales track record. Oracle knowledge and/or knowledge of Oracle's competitors. Interaction with C level players. Team player. Ability to penetrate accounts and meet with stakeholders within accounts. Excellent communication, negotiating, and closing skills. Strong marketing skills. Travels to customer as needed. 2 or more years of relevant sales experience. BA/BS degree or equivalent preferred.If you are a Colorado resident, Please Contact us or Email us at to receive compensation and benefits information for this role. Please include this Job ID: 108629 in the subject line of the email.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.