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Salesforce.com, Inc Workplace Services Sr. Coordinator in Burlington, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance and Operations

Job Details

The Workplace Services Sr. Coordinator will report to the Supervisor, Workplace Services for our Burlington office, as well as provide support to our offices in Cambridge and Boston. Our Workplace Services Sr. Coordinators are the face of Salesforce, providing that essential first impression to our guests and serving as a constant resource for our employees. This position is onsite and business critical and requires a high-level of customer service. If you have worked in luxury hospitality, high-end retail, or other high-touch customer service roles, this may be the perfect fit for you. Come see why Salesforce has been ranked #2 on FORTUNE magazine’s "100 Best Companies To Work For®" list in 2021!

  • Work with and get direction from the Metro Boston Workplace Services team to maintain and provide excellent customer service for all Metro Boston offices; Burlington, Boston and Cambridge

  • Deliver a guest experience that is unique and brings the Salesforce brand to life

  • Completely own front desk operations including greeting clients and employees, assigning badges, and providing the highest level of hospitality and professionalism to employees and guests

  • Ensure the office is opened and ready for business at the start of business hours and ensure the office is secured

  • Ensure guests are properly signed into the Guest Management System; assign temporary badges as required

  • Assist with overall maintenance of the organization – requesting facilities support for all maintenance issues with building management via the internal work order system in a timely and efficient manner

  • You effectively communicate with landlords, building managers, and engineers to handle minor facilities issues (HVAC, plumbing, leaks, etc.)

  • Accommodate special requests whenever possible and resolve all customer inquiries, issues, or complaints promptly and graciously

  • Assist with event check in and oversee crowd control as needed

  • Ensure the reception area and all supply areas are accurately displayed and show-ready

  • Assist with setting up multiple catering orders by delivering a first-class presentation

  • Help direct visiting employees and executives to open workspaces and conference rooms; book rooms under last-minute circumstances

  • Notify employees of guests, candidates, customer meetings, etc.

  • Logging in all vendor visits to ensure Vendor Badges are distributed correctly.

  • Respond to and follow up on all incoming emails, direct messages, and cases through our internal work order system in a timely efficient manner

  • Sign for and receive FedEx/UPS/USPS/courier packages/mail; Log into mail ticketing system, notify/distribute to employees

  • Maintain a clean and organized mailroom

  • Maintain and update team documents, playbooks, and guest services tools.

  • Maintain a presence on our internal comm apps

  • Report any missing or defective badges to security

  • Creatively support Salesforce’s efforts to extend its unique company culture by promoting and getting involved with inclusive company initiatives

  • This is considered a “business-critical” role and the person would be in the office, 5 business days a week

Required Skills/Experience:

  • Have 3-5 years related experience: candidates with high-touch customer service, high-end retail or luxury hospitality experience are particularly encouraged to apply.

  • Ability to thrive and be flexible in a constantly growing and changing fast-paced environment

  • Have excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions

  • Proficiency in using Google Collaboration Tools (Gmail, GCal, Google Drive, etc)

  • Be constantly aware of your surroundings and proactively offer assistance when needed

  • Be willing/able to learn and use our internal Salesforce.com software application and tools (Tableau, Quip, Slack, etc.)

  • Have strong writing, analytical, and problem-solving skills

  • Have the ability to operate standard office equipment (scanners, printers)

  • Self-starter; handles self with minimal direction and is pro-active

  • Being able to establish and maintain collaborative working relationships

  • Results-oriented, customer-focused, and organized with attention to detail

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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