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Harvard University Access Services Coordinator in Cambridge, Massachusetts

56121BRAuto req ID:56121BRJob Code:403074 Library Assistant VI Location:USA - MA - Cambridge Business Title:Access Services CoordinatorSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :053Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • High school diploma or equivalent work experience required

  • Experience using standard office software (Microsoft Word and Excel, email, calendaring applications, etc.) required

  • 3 years previous library or related experience required

Additional Qualifications and Skills:

  • College degree or college-level coursework preferred

  • ​​​​​​​ Experience with an online library catalog and management system (particularly ALMA Integrated Library system) and familiarity with electronic academic library resources preferred

  • Ability to successfully deliver excellent customer service and prioritize service needs in a busy, dynamic public service environment required

  • Sensitivity to working in a diverse user environment

  • Excellent oral and written communication skills required

  • Ability to solve problems effectively and exercise discerning judgment

  • Some supervisory experience preferred

  • Ability to prioritize multiple tasks and work productively in a team environment

  • Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail

  • Adaptable, able to flexibly adjust to changing workplace needs

  • This position involves regularly lifting and moving loads weighing up to 50 pounds; must be able to push heavy library book trucks

  • This position requires bending, squatting, stretching, and climbing small step stools when needed to retrieve books and shelve them

Additional Information:

Additional Job Specific Responsibilities:

  • Resource Sharing: Support resource sharing activities, including processing Scan & Deliver workflows and overseeing student workers; help troubleshoot workflow or equipment problems.

  • Library Equipment: Maintain, troubleshoot, and coordinate service maintenance for public photocopiers and scanners, public computer workstations, public printers, and microform readers; assist patrons in using Crimson Print and/or local School-based print accounts.

  • Physical Facility: Monitor building; maintain awareness of physical condition, use of space, etc.; identify and resolve/report problems as appropriate; assists users with disabilities in accessing library materials; gather statistics involving space usage.

  • Other: Resolves problems for users through the use and interpretation of established guidelines; collects and records information about library usage, workflows, and processes; effectively communicate with library patrons and colleagues in person, by telephone, and through email and other electronic media; report issues and problems to supervisor and colleagues; may support Access Services activities in other units; other tasks and duties as assigned.

Department:Harvard Library, Access ServicesPre-Employment Screening:Criminal, IdentitySchedule: Sun. 12-8pm, Mon-Thurs. 11-7pm Job Function:Library Job-Specific Responsibilities:

  • Reading Room: Provide support for reading room services in Widener Library; assist visiting researchers and Harvard affiliates consulting in-library use and special collections materials; process requests using ALMA, Aeon, and LibCal; prepare rare, fragile, and non-circulating materials for in-library use in the secure reading room; convey handling instructions to patrons using rare or fragile materials and supervise their use; provide access to microfilm and periodicals; supervise and assign tasks to student workers; monitor the reading room and ensure the security of the collections.

  • Circulation: Open and close library and/or Access Services work areas; perform tasks associated with the automated circulation system (charge/discharge and renew materials, create holds and recalls, change item statuses); communicate and enforce library policies; assist patrons with the use of the HOLLIS catalog and the library system to manage patron account information; process item requests; process offsite storage requests from the Harvard Depository and ReCap, and transfers from other libraries; support security measures; supervise student workers.

  • Access and Borrowing: Provide patron support for the Access and Borrowing Office. Respond to patron inquiries, verify, and provide appropriate credential for visiting researchers and Harvard affiliates. Assist patrons with library fines and process claims returns requests. Provide basic access and borrowing support for patrons at the Circulation Desk when the Access and Borrowing Office is closed; create and issue visitor passes and provide patrons with basic information and assistance; provide Access and Borrowing support for patrons who are using the Widener Reading Room.

  • Student Workers: Assist with hiring, overseeing, and organizing the work of student workers in the Widener Reading Room. Supervise, train, schedule, and assign tasks to student workers; oversee performance of daily tasks; consults with departmental staff in developing and communicating expectations, policies, and procedures to student workers; address coverage gaps.

  • Information Services: provide basic information services at Widener’s public service points; offers assistance and instruction in the use of the HOLLIS catalog as well as other library materials and resources commonly used in academic research; answer informational and directional questions about Widener and other Harvard Libraries; use the HOLLIS catalog and Alma to locate materials and answer user questions; appropriately refer complex questions to specialized reference staff following established protocols; collects, records, and maintains departmental transactional statistics.

  • Stacks Maintenance & Reshelving: Process materials for reshelving and reshelve materials; monitor and maintain collection stacks in proper order and oversee arrangement of books on shelves; supervise and assign tasks to student workers charged with reshelving and stacks maintenance projects.

School/Unit:Harvard Library EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:

Access Services supports the Harvard Library mission by delivering a high standard of service; cultivating a welcoming environment that is supportive of academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars and professionals at Harvard and beyond.

This full-time position reports to the Access Services Manager for Circulation and Reading Room Services at Widener Library and is based in Widener Library. Under general guidance of the Access Services Manager, and in support of the mission of the Harvard Library, this position performs duties of an advanced nature to facilitate access to library collections while maintaining a commitment to excellent service. The Access Coordinator assists the manager in coordinating the operations of reading room services and supports the operations of other services points as needed during assigned hours. Assigned hours are Sundays 12:00pm - 8:00pm , Monday through Thursday. 11-7pm . Work is performed with a high degree of judgment and latitude and requires substantial knowledge of library organization systems and procedures.

Library hours may vary from the formal University calendar. The regular schedule for this position may include work on holidays, and/or during periods of inclement weather during official University closings. Assigned hours may change throughout the year based on the Academic calendar or departmental needs. Requests for time off are subject to approval at the discretion of the department manager based on business needs.

Commitment to Equity, Diversity, Inclusion, and Belonging:

Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society.

Harvard Library inspires collaboration, reflection, experimentation, and discovery connecting users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, and specialized research support. Today, Harvard Library’s holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers—now and in the future—with exceptional experiences and comprehensive access to these materials.

Learn more about our contributions to the academic enterprise by visiting us at http://library.harvard.edu and about the Harvard University community at http://hr.harvard.edu/why-harvard.

The Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

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