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Harvard University Area Maintenance Supervisor in Cambridge, Massachusetts

64873BRAuto req ID:64873BRJob Code:329058 Facilities & Oper Manager Department Office Location:USA - MA - Cambridge Business Title:Area Maintenance SupervisorSub-Unit:Energy & Facilities Salary Grade ( :058Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:

  • Must possess a valid Massachusetts state trade license or Mass Maritime Degree and/or Related technical or vocational training/experience. .

  • Minimum five years experience in supervising trades personnel (as a Supervisor or Working Foreman) in a Laboratory or similar environment with a complex building maintenance system.

  • Experience with computer based mobile preventive maintenance systems is required.

Additional Qualifications and Skills:

Additional Qualifications & Skills

  • College background with degree in mechanical engineering or engineering technology preferred.

  • Experience supervising a unionized workforce.

  • Must demonstrate evidence of effective leadership abilities and a willingness to serve as an active team member.

  • Strong interpersonal and communication skills required.

Technology Skills Required:

  • Demonstrated proficiency in desktop computing systems, including: Microsoft Office (word processing, spreadsheet and database applications).

  • Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies.

Special Requirements: Must be available to respond to emergencies on off-hours

Additional Information:

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Department:FMOPre-Employment Screening:CORI, Criminal, DMV, Drug Testing, Education, Employment, Identity, License/Cert.Schedule:Monday - Friday: 7:00am - 3:30pmJob Function:Facilities Position Description:

  • Leads, selects, develops, and supervises a multi-trade team of in-house tradespersons and outside contractors to repair, maintain, and operate a variety of complex building systems. Provides tradespersons with instruction on duties to be performed, establishes standards for quality of work performed, and inspects work to ensure compliance. Manages the attendance and work performance of each employee to meet the objectives of the unit and the department.

  • Supervises the diagnosis and troubleshooting of equipment and systems to optimize building performance and energy efficiency.

  • Maintains CMMS work order database, creates work orders and ensures accuracy of descriptions for work required, work performed and customer information. Performs daily review and distribution of open work orders in area of responsibility and takes required action to ensure timely completion of all work. Triggers preventive maintenance work orders to ensure timely alignment of staff, equipment, and materials required to perform work. Prepares work completion reports for customers.

  • Maintains regular contact with customers to ensure timely work completion, service quality and overall satisfaction. Meets regularly with faculty and department representatives to establish or clarify customer requirements and identify opportunities for new work. Conducts investigations and analyzes all service-related incidents; prepares customer and management reports and takes corrective actions.

  • Prepares detailed price proposals in response to customer requests for projects and preventive maintenance programs. Evaluates needs for contracted labor or specialty services, prepares detailed work specifications, issues contracts, and manages vendor to ensure full performance. Provides project management oversight as needed.

  • Provides professional advice and technical support to faculty and department representatives in the development of energy efficiency and plant maintenance initiatives (e.g. preventive maintenance programs, equipment changes, building operations, and environmental controls).

  • Oversees regulatory compliance with applicable environmental regulations and safety codes for all work performed in the unit. Manages established departmental worker safety program for all direct reports. Perform accident investigation and follow-up as required.

  • Develops and oversees specialized technical training curriculum and skill building programs for hourly maintenance staff, including Building Automation Control (BAC) Operator Training (using control simulator and other training aides).

  • Continually improves the quality of FMO services by motivating and empowering employees, implementing new technologies, and creating or revising procedures and processes to improve individual and team effectiveness. Monitors expenditures for labor, supplies and other costs to ensure best value to the customer and balances income and expenses to meet the break-even financial goals of FMO.

  • Other related duties as assigned.

School/Unit:Campus Services EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Certificates and Licenses:

  • Must possess a valid Massachusetts state trade license or Mass Maritime Degree and/or Related technical or vocational training/experience.

  • Must posses a valid driver's license

Physical Requirements:

  • Must be able to stand and walk for long periods. Must be able to access non-handicap accessible spaces for observation of building operating equipment.

Working Conditions:

Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).

Work Format: On campus

Job Summary:

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as 24/7 facilities -related call, alarm monitoring and dispatch center. E&F provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University, as well as engineering, technical, and sustainability services. Facilities Maintenance Operations (FMO) a department within E&F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards.

Campus Services Mission Statement:

To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences.

The Area Maintenance Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Area Maintenance Supervisor fosters a welcoming, supportive, and inclusive environment.

This position supervises a team of skilled mechanics and building operators providing mechanical, electrical, HVAC, maintenance services to a designated area of the Harvard campus on a fee-for-service basis. Communicates with facilities managers/superintendents or other representatives (who manage the buildings) to determine requirements and develop response and maintenance operations strategies consistent with their requests. Manages all operations in accordance with customer expectations and departmental objectives to ensure a self-sustaining future.

Provides field level leadership within Facilities Maintenance Operations (FMO) while primarily assigned to lead and manage MEP project work to create and sustain high performance buildings in the Harvard University property portfolios.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:On-Site LinkedIn Recruiter Tag (for internal use only):#LI-RT1Work Format Details:This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.