Harvard University Assistant Director, Digital En in Cambridge, Massachusetts
64602BRAuto req ID:64602BRJob Code:405001 Devel Professional (N) Department Office Location:USA - MA - Cambridge Business Title:Assistant Director, Digital EngagementSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :056Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:
Minimum of 4 years’ related work experience in alumni relations, volunteer management, or program management.
Additional Qualifications and Skills:
We are looking for people who have:
Experience with data management and content management systems.
Effective interpersonal skills and a demonstrated ability to manage relationships with a diverse group of volunteers and staff in a collaborative manner.
The ability to innovate, think strategically, and conceptually. Can manage multiple competing priorities with a high level of attention to detail and discretion - a self-starter with the ability to problem solve efficiently and effectively.
An understanding of risk management and confidentiality needs.
Proficiency with Excel, including working knowledge of lookups, pivot tables, and conditional formatting.
Experience with any of the following programs is not required, but a plus: Advance, Adobe Photoshop, Canva, AlumniMagnet, HTML, and/or CSS.
A commitment to valuing diversity and contributing to an inclusive working and learning environment.
Additional Information:We regret that Harvard Law School is unable to provide visa sponsorship for staff positions.
All offers to be made by HLS Human Resources. Department:HLS Alumni Center - Alumni RelationsPre-Employment Screening:Identity Schedule:M-F 35hrs; Must be available to provide in-person support to HLS alumni events including Class Reunions and Affinity Celebrations. Occasional weekend and evening work is required. Job Function:Alumni Affairs and Development, General AdministrationPosition Description:
As Assistant Director, Digital Engagement you will:
• Independently oversee day-to-day operations, maintenance, and development of the AlumniMagnet platform, which serves as Harvard Law School alumni engagement software.
Serve as the primary vendor contact; work with the vendor to develop, test, and implement new solutions to ensure the continued effectiveness of the platform.
Serve as the primary manager with alumni volunteers who utilize the system, including those interested in starting a new Club or SIG.
Develop in-depth training for volunteers and staff; provide guidance, troubleshooting, and recommended best practices on using the platform. Revise and implement policies and procedures as needed.
Meet weekly with the vendor to discuss alumni feedback, platform needs, and growth opportunities.
• Lead the triage and resolution of alumni issues in the digital engagement platform to ensure volunteers are supported efficiently and effectively; research new ways to improve digital alumni engagement and explore opportunities to support growth.
• Partner with colleagues across the HLS Alumni Center and Alumni Affairs and Development (AA&D) to ensure the digital engagement platform and alumni volunteer actions are compliant with the Harvard University and Harvard Law School privacy, security, and data feed operations.
• Develop and implement best practices, training guides, and security protocols for HLSA Club and SIGs virtual events and digital presence; strategize ways to improve functionality and reporting within the digital engagement platform.
• Manage logistics for virtual HLSA events and other Alumni Relations programs, including event registration, tracking attendance, integration of payment systems, managing vendors, and coordinating closed captioning services and post-production efforts.
• Manage the distribution, communications, data collection, and synthesis of the annual survey (Certification) to the HLSA Clubs and SIGs.
• In collaboration with the Senior Associate Director, Alumni Relations, develop reports and metrics on overall alumni engagement and outreach, including an annual report presented to HLSA volunteer leadership and HLS Alumni Center staff.
• Evaluate the health of HLSA Clubs or SIGs with quantitative data and analysis to advise on strategic conversations with HLSA volunteers and Alumni Relations staff.
• Coordinate and support other Alumni Relations projects as needed through the Harvard Law School Association (HLSA) and general alumni events.
School/Unit:Harvard Law School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:
The Harvard Law School Alumni Relations office is responsible for planning, developing, and executing a variety of high-level alumni engagement programs to strengthen connections between the Law School and its alumni. Through our programs, communications, events, and Class/Affinity reunion activities, and in coordination with the Harvard Law School Association (HLSA) and the network of Alumni Clubs and Shared Interest Groups (SIGs), we strive to foster relationships that promote lifelong connections throughout the student-to-alumni lifecycle.
We are seeking an Assistant Director, Digital Engagement who will oversee the digital engagement platform for the Harvard Law School Association (HLSA). The HLSA is a global network of 40+ Clubs and SIGs worldwide. The Assistant Director would manage the websites and communication tools that host the business operations of these alumni organizations. In addition, this position serves as the primary relationship manager for alumni volunteers who utilize our online engagement platform, provide training and guidance to alumni, and seek ways to continually enhance the end-user experience.
Working within a larger Alumni Relations team, we are looking for an independent, tech-savvy, self-starter who can also be an integral member of a dynamic team.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-TB1Work Format Details:This position is based on campus in Cambridge, MA. There may be an opportunity to work a hybrid schedule based on business needs and with supervisor approval.
About Us:Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School (https://hls.harvard.edu/) is a place where you can thrive.