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67690BRAuto req ID:67690BRJob Code:FS0162 Student Services Director Department Office Location:USA - MA - Boston Business Title:Associate Dean of Student ServicesSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :062Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:

• Master's (or advanced) Degree required

• 10+ years of progressively responsible experience in student services required

• Prior supervisory experience required

Additional Qualifications and Skills: Additional duties and responsibilities include, but are not limited to the following:

• Facilitating a number of important annual data collection processes on behalf of the School and student service offices, for example, the Tuition, Enrollment and Financial Aid annual data collection and the Association of Schools and Programs of Public Health (ASPPH) annual data collection

• Helping to coordinate emergency management and readiness activities along with other key offices of the School

• Maintaining and ensuring compliance with all School, University, and Federal rules, and either acting as or designating a Title IX Officer for students

• Working with Harvard Health Services on relevant student mental health service issues and protocols

• Offering guidance to students along with other members of the OSS teams

• Having an officiating role in graduation ceremonies for the School

• Overseeing student crisis management

• Working with University Ombuds officers and legal counsel on relevant student issues and protocols

• Managing the student disciplinary and grievance processes

• Representing the School internally and externally, including at selected conferences/recruiting events

• Serving as a representative for student services on various School and University committees (e.g., the Council of Deans of Students)

• Strong record of leading and mentoring staff strongly preferred

• Strong written, oral, and interpersonal communication skills

  Preference for candidates who have experience with:

• Graduate or professional higher education

• Enterprise student information systems

• Strategic analysis and use of data to inform decisions

• Support of educational programs through effective enrollment systems and student services

• Leading change

• Working both collaboratively and independently

• Demonstrating a problem-solving approach and identification of creative solutions

• Demonstrating an understanding of and sensitivity to student-related issues in the context of professional education including wellness, diversity, and professionalism

Additional Information: Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!

• The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.

• Harvard University requires pre-employment reference checks and background screenings.

• This position has a 180 day orientation and review period.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.

Department:Office of Student ServicesPre-Employment Screening:Criminal, Education, IdentityJob Function:Faculty & Student Services Position Description: The successful applicant will have demonstrated experience with enrollment management and student affairs, have a passion for the provision of effective, efficient, creative, and customer-focused services, and enjoy working in a fast-paced and changing environment, ready to meet challenges at both the strategic and individual levels. They will want to balance developing ideas and materials themselves, together with managing, coaching, and supporting others on the teams, toward the common goal of providing “best in class” student services.

More specifically, the Associate Dean of Student Services will work closely with the Dean for Education, the Directors of the student service offices, other areas of the Office of Education, academic departments and programs, faculty committees, and students to develop and implement the following goals and strategies:

• Oversee the offices so that they consistently contribute to an exceptional student experience that promotes academic success and personal well-being

• Work with School and University staff to set development priorities for the enterprise student information system

• Develop an increasingly stronger customer service culture for the student service offices, helping staff at all levels navigate the complex set of programs at the School, so that they can better help students

• Cultivate strong and positive relationships with academic programs and departments to ensure a consistently exceptional student experience

• Enact the core values of the Office of Education including openness, communication and collaboration; equity, diversity and inclusion, and creative thinking toward strategic change

• Expand the School's applicant pool in order to enhance the quality and diversity of the student body and recruit top students

• Effectively manage enrollment

• Use financial aid to the best advantage by looking analytically at financial aid trends, and working with senior leadership to identify new sources of financial aid funding

• Collect and analyze data concerning applicants, students, course enrollments, academic programs, and other student outcomes

• Build data connectivity, analysis, and automation capacities across the student service offices

• Enhance technological solutions to optimize complex administrative processes

• Monitor student satisfaction with services through surveys and ongoing performance feedback

• Identify and implement improvements in policies, processes and systems

• Ensure adherence to federal regulations

• Continue working with degree program marketing and recruitment team on strategic communications plan

• Develop and manage the student service budget and proactively identify staffing needs across the student service offices

School/Unit:Harvard T.H. Chan School of Public Health EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary: Reporting to the Dean for Education, the Associate Dean for Student Services will provide oversight and direction for a portfolio of student service offices. Together, these offices represent the full life cycle of administrative touch-points students have with the School – including but not limited to the recruitment of students and other Admissions and Financial Aid decisions, to the student experience within the Registrar’s Office, Office of Career & Professional Development, and Student Affairs. The Associate Dean for Student Services will provide guidance to the Directors of these offices, ensuring that they function in close coordination with one another and collaboratively throughout the Office of Education and across the Harvard T.H. Chan School of Public Health. Commitment to Equity, Diversity, Inclusion, and Belonging: At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.

Learn more about the School’s mission, objectives, and core values (https://www.hsph.harvard.edu/about/) , our Principles of Citizenship (https://www.hsph.harvard.edu/about/) , and our diversity, inclusion, and belonging (https://www.hsph.harvard.edu/diversity/) initiatives.

Benefits: We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:Hybrid (partially on-site, partially remote) Work Format Details: At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.

Learn more about the School’s mission, objectives, and core values (https://www.hsph.harvard.edu/about/) , our Principles of Citizenship (https://www.hsph.harvard.edu/about/) , and our diversity, inclusion, and belonging (https://www.hsph.harvard.edu/diversity/) initiatives.