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Harvard University Associate Director of RC Systems Software in Cambridge, Massachusetts

52733BRAuto req ID:52733BRJob Code:I1059M IT RC Systems Mgt V Location:USA - MA - Cambridge Business Title:Associate Director of RC Systems SoftwareSub-Unit:------------ Salary Grade:059Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

  • A motivated learner who is flexible/positive towards change

  • Strong project management experience with the ability to work across diverse teams to produce timely deliverables.

  • Comfortable driving development in an Agile process and with a version control system such as GitLab.

  • Multiple years of experience with automated configuration management tools such as Puppet, Chef, or Ansible.

  • Experience with continuous monitoring practices with regards to Information Security.

  • Broad knowledgeable of Linux based server technology (cluster-computing, storage, database, virtualization, and networking).

Additional Information:

Please note the Typical Core Duties only represent functions which are typical for this job group. This position does not perform the following functions:

  • Build and maintain relationships with external technology vendors and act as liaison to technology providers for researchers

  • Maintain relationship with internal purchasing, finance, shipping & receiving

Harvard University’s Research Computing continues to evolve, expand services and support to its leading research faculty and their collaborators around the world. These services include maintaining over 100,000 cores of high-performance computing, cloud computing, virtual machines, storage, databases, instrumentation core facility workstations, and other development platforms as well as directly engaging with researchers through help requests, online chat, office hours, training, and in-depth consultations. Research Computing has numerous other successful collaborations, including building the MGHPCC ( in Holyoke, MA with leading partner universities. It is with these institutions that the newly NSF-funded NESE project was launched ( that will create a regional data science repository. We have also partnered with Boston University to launch NERC ( The Advanced Cyberinfrastructure, Research & Education and Facilitation project (, has enabled us to develop a team of facilitators. Research Computing at Harvard has a track record of building partnerships to accelerate research and collaboration.

We regret that Harvard does not provide work authorization and/or visa sponsorship for this position.

All formal offers will be made by FAS Human Resources.

We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community.

During the current period of COVID-19 related restrictions, this position may start as a remote position, with transition to working onsite in Cambridge, Massachusetts when our campus reopens

Department:FAS Research ComputingPre-Employment Screening:Criminal, IdentitySchedule:Monday - Friday, 9am - 5pmJob Function:Information Technology School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:

Actively contribute to strategic decisions regarding the deployment of and investments in RC solutions to keep up with the pace of complex research problems. Set strategy for monitoring and maintaining the integrity of RC systems. Participate in cross-functional management teams and projects. Establish partnerships with other IT and Data Center management.

Typical Core Duties:

  • Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment

  • Help to make strategic decisions regarding deployment of RC solutions

  • Set strategy for monitoring and maintaining the health and integrity of RC systems including upgrading and patching

  • Manage team resources, time and projects

  • Contribute to budget setting for the maintenance and operational costs and future RC investments

  • Manage the relationship with key IT (e.g. network and security) and Data Center partners to enable RC systems deployments in a timely manner

  • Build and maintain relationships with external technology vendors and act as liaison to technology providers for researchers

  • Maintain relationship with internal purchasing, finance, shipping & receiving

  • Review process and procedure for systems management that must meet regulated data compliant standards

  • Promote trainings in broad area of RC systems engineering to enhance team skills

  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications:

  • Minimum of nine years’ post-secondary education or relevant work experience

  • Minimum of two years of mentoring or project management

Certificates and Licenses:

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions:

  • Occasionally required to work outside of normal business hours, and may be contacted during off hours

Job-Specific Responsibilities:Harvard is seeking an Associate Director of the Systems Software Group to drive the development and adoption of leading practices in site reliability engineering within FAS Research Computing (FASRC). This position will provide leadership and expertise in designing and implementing a suite of tools and services to support Operations Team in maintaining, deploying, and securing the vast server infrastructure across three datacenters. This position will join the management team in FAS Research Computing and report to the University Research Computing Officer.