Job Information
Harvard University Audiovisual Field Service Mana in Cambridge, Massachusetts
66245BRAuto req ID:66245BRJob Code:398057 Technical Manager Department Office Location:USA - MA - Cambridge Business Title:Audiovisual Field Service ManagerSub-Unit:Administration and Finance Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:
Bachelor's degree or equivalent work experience
Minimum of 5+ years of relevant experience including direct audio, and video operations experience
Additional Qualifications and Skills:
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Technical:
Advanced knowledge of audiovisual best practices and systems, including installed audio reinforcement, microphones, and digital signal processing
Experience with audio engineering practices such as gain structure, equalization, dynamics processing, auto-mixing, switching, routing, and various audio transport protocols
Customer Service:
Experience or training in Customer Service, particularly field operations, and strong ability to deliver high-level solutions in a timely and dependable manner
Excellent analytical and troubleshooting skills; ability to identify and resolve the root cause of systematic technical or process issues
Previous working experience with Service Now (SNOW), SharePoint, Panopto, Zoom desirable SharePoint, Panopto and Zoom, Working knowledge of ITIL and ITSM (IT service management) best practices and tools
Project management skills:
Ability to serve as a change agent and manage a team through periods of rapid change
Can easily present technical concepts to clients in non-technical language
Leadership and Management Competencies:
Management experience, including financial planning, budget oversight, and staff supervision
Previous experience managing in a union environment or working with faculty in higher education is a plus
Additional Information:We regret that we are unable to provide visa sponsorship for this position.
All formal offers will be made by FAS Human Resources.Department:Education Support ServicesPre-Employment Screening:Criminal, Education, IdentitySchedule:M-F, 8am-4pmJob Function:Technical Position Description:
The Audiovisual Field Service Manager will be accountable for oversight of the day-to-day operations of offices in their zone, and the services provided to clients (faculty, staff, and students) by their office. The incumbent will be responsible for onboarding new personnel, including full-time (FTE) and contingent workers, providing training and professional development opportunities, assigning work, ensuring quality control, and planning in conjunction with ESS leadership. The incumbent will participate in the hiring process, including interviewing potential candidates, approving time and absences for their team, and is responsible for managing HR performance including administering discipline to direct reports, if required.
School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Certificates and Licenses:
Certification in IT or AV field is desirable
Physical Requirements:
Must be able to lift 50lbs and transport equipment across campus
Working Conditions:
This position is located in Cambridge, MA in multiple office locations. Some night and weekend work may be required.
Job Summary:
The Audiovisual Field Service Manager for Teaching and Learning will supervise the staff, including Senior Media Technicians, Operations Supervisors, and Media Technicians who serve a specific portfolio of spaces and clients within FAS.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:On-Site LinkedIn Recruiter Tag (for internal use only):#LI-CK1Work Format Details:This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About Us:Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS). The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment. ESS is comprised of six service groups: Teaching & Learning Support, Design & Engineering, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services.