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Do you want to be part of a team driving improvements within the Microsoft Consulting Services organization resulting in better customer and employee experiences?

The Delivery Excellence Services (DES) group in the Business Excellence and Operations (BEO) organization within Microsoft Services carries a vision to Equip, Enable and Support world class services delivery across the lifecycle for Microsoft customers, with an aspiration to be the Trusted advisors to Microsoft Services Leadership across Delivery Domains & Areas for enabling Delivery Consistency, Predictability & Quality.

The Business and People Programs Lead, is a people manager role and part of the Delivery Excellence Services (DES) group in the Business Excellence and Operations (BEO) organization. This role is pivotal for leading a team executing on the delivery excellence strategy and for successfully executing on the business and people programs. While the people programs are internal to DES and are about the improvement initiatives based on feedback, the business programs are about ensuring that we are executing to plan with the right outcomes using consistent processes and tools thereby enabling the field with improved customer delivery processes and tool improvements. This role leads a high-performance team of seasoned program managers well versed in delivery management practices, and trends, is a collaborative business leader with strong project/program management experience, understanding of the consulting delivery and project management disciplines, and the ability to successfully influence in a highly matrixed environment. This role is a part of the DES Leadership Team (LT) and partners with the LT representing cross-functional disciplines, to plan and improve on program delivery processes and tools as well as people programs.

Microsoft Consulting Services brings together our Delivery teams, Sales, Account-Aligned Delivery & Support Delivery Management, Business Excellence & Operations and Global Pursuit into a global team of more than 6,000 professionals working together to enable every company to be a digital business.

Responsibilities

1. Strategic Programs: Help evolve the DES Strategy roadmap and improve planning, OKR definition/success measurement and execution

2. People Programs : Help evolve & execute DES People Strategy, and develop a sustainable, global team culture based on agility, quality, success and fun.

3. ROB and Communications Programs: Improve ROB and impact communications across DES.

4. Insights: Maximize DES impact by helping the DES team up-level business Insights and connecting the dots to accelerate Consumption, increase Delivery Maturity, and drive a culture of customer obsession. Help measure and improve DES Tools Experience and PjM Productivity by leveraging advanced analytics and enabling data driven decision making.

5. People Leader

6. Attracts, develops and retains talent.

7. Recognizes team members’ strengths, aligned to capability needs, resulting in strong results and impact.

8. Facilitates an environment of inclusion that respects, encourages and benefits from diverse perspectives and talent.

9. Creates a culture of active and effective stakeholder engagement, alignment and management.

10. Actively participates in Delivery / Project Management communities

11. Prioritizes and drives customer value, is customer obsessed and constantly looks for opportunities to improve and influence best practices around Delivery Management

12. Develops ongoing relationships with internal and external customers, Industry and partners, building trust and respect for the company

13. Focuses on driving for results and persevere despite difficulties or setbacks

14. PMO: Enable DES team to maximize impact to Domains & Areas via streamlined program & portfolio management practices & tools including Prioritization Governance, Artifact Governance and Process Governance.

15. Maximize the impact of DES to Domains and Areas by assuring that all functions are prioritizing their workloads based on business impact

16. Enable consistency, predictability and quality of DES output through improved Process and Artifact Governance

17. Increase DES productivity, efficiency and agility while improving DES employee satisfaction through improved process and progress governance

Qualifications

We are looking for a collaborative leader with strong portfolio management and program management experience, understanding of the consulting services delivery and project management disciplines, and the ability to successfully influence in a highly matrixed environment.

• 10 years of experience in Program/Project Management or comparable experience

• 8 years of experience in Consulting Delivery Portfolio Management or comparable experience

• Prior experience leading and delivering organizational maturity initiatives for building consistency, predictability and quality of customer project delivery leading to positive business outcomes and improved customer satisfaction

• Experience in effective global communication skills, impact and influence across a diverse set of stakeholders

• Ability to develop strategic ongoing customer relationships, building trust and respect for the company.

• Ability to drive, impact and influence stakeholders across varying roles ranging from Delivery Domain/Practice leaders, CTOs, Delivery Management and Sales/Pursuit roles

• Prior experience in managing a program portfolio with a focus on people, customer delivery and operational efficiency for achieving high employee & customer satisfaction and business outcomes.

• Prior experience in managing large programs spanning multiple stakeholder groups (employees, customers and partners) across Local / Regional / Global Areas

• Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology

• Adept at creating clarity, generating energy, team building and mentoring skills

• Demonstrated capability in developing and retaining professional talent

• Demonstrated ability to lead delivery teams in a highly matrixed organization

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.