Job Information
Harvard University Communications Dispatcher in Cambridge, Massachusetts
66206BRAuto req ID:66206BRJob Code:402060 Communications Dispatcher Department Office Location:USA - MA - Cambridge Business Title:Communications DispatcherSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :053Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:
High School Diploma or equivalent
Minimum of three (3) years full-time, or equivalent part-time, paid experience in a customer service position. (Primary responsibility is triaging incoming calls and recording information for reporting purposes.)
Experience with Microsoft Windows is required.
Additional Qualifications and Skills:
Prior experience as a Dispatcher for a public safety agency, ambulance company, taxicab service, or delivery service.
Shift hours are primarily 11:00 PM to 7:00 AM and serving as a floater (filling in on the 7:00 AM to 3:00 PM or 3:00 PM to 11:00 PM shifts) four days on, two days off rotation.
Excellent verbal and written communication skills.
Ability to type 40 words per minute
Apply police protocol, which includes, but is not limited to, utilizing sound judgment skills, maintaining a calm demeanor under duress, being able to multitask, and sitting for extended periods.
Knowledge of the Cities of Cambridge and Boston’s main streets and intersections.
Ability to exercise good judgment and focus on the details required of the job.
Bilingual is a plus.
As an essential personnel member, must have the ability to work onsite in Cambridge/Boston during scheduled shifts; remote work is not available
Flexibility to work overtime, special events, and emergencies on short notice
Additional Information:A CRIMINAL RECORD CHECK AND FINGERPRINTING WILL BE CONDUCTED ON ALL APPLICANTS.
Harvard University cannot provide Visa sponsorship for this position.
If you believe you need reasonable accommodation in order to search for a job or to submit an application, please contact us at 617-495-2772. This is a dedicated line to assist job seekers with a disability requiring assistance in applying online.
Department:Harvard University Police DepartmentPre-Employment Screening:Criminal, IdentityJob Function:Facilities Position Description:(Include, but are not limited to, the following)
Receiving, transmitting, and disseminating information, both routine and emergency in nature, received from calls for service.
Work alongside the police units in the field, utilizing various telecommunications equipment, including, but not limited to, Computer-Aided Dispatch (CAD), a Motorola Radio system, and various alarm monitoring systems.
Receive and respond to requests from police units for information needed to perform their duties.
Querying various law enforcement databases (e.g., vehicle registrations, Board of Probation records, and warrants) and other related duties.
Monitor emails from the community to the department and disseminate that information immediately to the appropriate personnel.
Monitoring and responding to emails from supervisors and other department personnel.
Keeping up to date on local, domestic, and international news to better serve the community.
Attend Roll Call (zoom or in person) while on duty when applicable.
School/Unit:Harvard University Police Department EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:
Ability to sit or stand for extended periods.
Ability to bend and stretch and move between workstations.
Ability to work in a climate-controlled environment.
May be required to work from a vehicle (Mobile Command Center) at times.
Strong sight and hearing abilities are needed to operate computer systems, telephones, and radios and to deal effectively with diverse emergencies.
This is an essential personnel position that requires working in various situations, including holidays, weekends, day/evening/night shifts, overtime, inclement weather, and in a state of emergency.
Requires frequent phone interactions with the ability to triage calls based on the calls for service.
Ability to deal with frequent interruptions and periods of concentrated attention.
Required to wear a uniform while on duty.
Required to work in close proximity to other people.
May be required to work mandatory overtime in addition to your regular schedule.
Ability to deal with stressful situations.
Ability to work well under intense pressure.
May need to move to an alternate working location.
May be reassigned to Special Events on short notice.
Working remotely is not an option for this position.
Job Summary:Under general supervision, the Dispatcher will be assigned to the Harvard University Police Department (HUPD). The HUPD is responsible for maintaining a public safety environment that supports the mission of Harvard University. The dispatcher will be responsible for communications between police units through various occurrences. Dispatchers will undergo extensive training on all aspects of HUPD’s Communications Center. The HUPD’s Communications Center is a 24/7 operation, and mandatory overtime may apply.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:On-Site LinkedIn Recruiter Tag (for internal use only):#LI-EP1Work Format Details:This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.