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Harvard University Coordinator, Curricular Program in Cambridge, Massachusetts

55565BRAuto req ID:55565BRJob Code:403040 Coordinator II Location:USA - MA - Boston Business Title:Coordinator, Curricular ProgramsSub-Unit:------------ Appointment End Date:30-Jun-2022Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :055Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • Completed High School Diploma, GED, or equivalent is required.

  • A minimum of 5 years of related experience is required. Education beyond high school may count toward experience.

  • Strong command of Microsoft Office programs especially Excel is required.

Additional Qualifications and Skills:

  • Excellent communication and organizational skills.

  • Outstanding customer service focus.

  • Strong attention to detail.

  • Discretion, judgment, and an ability to work with sensitive information in a confidential manner.

Who you are

  • You are adept at managing multiple priorities.

  • You are able to multi-task and manage change in a calm and collected manner.

  • You are committed to working in a team that believes all of us are better and smarter than one of us.

Additional Information:This is a term appointment ending 6/30/22, with a possibility of renewal/extension.

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's COVID-19 Vaccine Information's webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here. (https://www.hbs.edu/employment/Pages/default.aspx) Department:MBAPre-Employment Screening:Identity Schedule:Mon-Fri; 8a-5pJob Function:General Administration Job-Specific Responsibilities:What You’ll Do

EC Academic Infrastructure and Grades

  • Oversee ongoing updates to the Student Information System database (SIS) to ensure each of thousands of class sessions in a term are accurate in date, start time, end time, and location details. Liaise with Operations on classroom spaces for EC use.

  • Oversee capacity limits of EC course sections through course selection and cross-registration processes, including work with HBS Doctoral Program and MBA Tech Fellows.

  • Manage Independent Projects (IP) posting site; respond to companies, organizations, alums, and faculty who submit project ideas, publish for students, and archive at term close.

  • Oversee use of online registration tool for Independent Projects (IP) and field questions from students and potential supervisors.

  • Data analysis and reporting on EC courses to support faculty and MBA program leadership.

  • Work with faculty and FSS on timely grade submission in deadline-driven process; design communication plan, reminders, and check-ins; monitor through to completion.

  • Connect with Manager, Special Projects in any case of grade changes for Academic Performance Committee (APC).

Exams

  • Set overall schedule for full array of EC courses in multiple sections.

  • Create and monitor exam tool sites, and work closely with faculty and Faculty Support Specialists (FSS) on exams from planning through execution.

  • Execute accommodations in exams; work with Support Services and act on each exam needed for each EC student with documented accommodations.

  • Extra hours may be required during exams.

EC Preregistration and Add/Drop Process

  • Support the EC Preregistration and Add/Drop process to include serving as a resident expert on the registration system, EC Toolkit, and the resources included there for students.

  • Support the management of the Add/Drop process including advising students on Add/Drop. Assist in creating a staffing and training plan for volunteers who help during the Add/Drop period. Provide mentorship to volunteers from MBA program who meet with students to help them understand how to optimize Add/Drop.

  • Extra hours may be required during Add/Drop.

Customer Service for EC Students

  • Update ShareSites with EC-related information for students.

  • Staff the elective curriculum toolkit and independent project inboxes throughout the year, and escalate issues as needed.

  • Respond to a high volume of student email questions and requests in a timely manner with judgment and sensitivity.

  • Deliver Add/Drop customer service to students in high profile, intense process at term start.

  • Monitor student progress toward graduation requirements.

Other Duties for MBA Registrar Services

  • Supports all-hands-on-deck events such as Term Start-up and Graduation.

  • Participates in departmental goal-setting processes and implementation of priorities.

  • Develops relationships with Faculty Support Specialists and Division of Faculty Research and Development (DRFD) team. Serve as a primary resource for Faculty Support Specialist (FSS) around EC.

  • Develops ongoing documentation.

  • Additional duties as assigned.

School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:Some night and weekend work may be required.Job Summary:Are you a higher ed professional looking to utilize and contribute your program management skills to a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing faculty and students with the highest-level MBA academic experience? Are you looking to be highly engaged in the day-to-day processes that support the MBA Program?

If so, consider the Coordinator role, where you will be a member of the MBA Registrar Services team working collaboratively to support the overall Curricular Programs while maintaining a specific focus on the Elective Curriculum (EC) for second-year students.

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