Massachusetts Veterans Jobs

Description

SAIC is seeking a Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.

Providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team.

Skills should include:

• hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Perform IMAC procedures and lifecycle refresh activities.

• Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.

• Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.

• Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration.

• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.

• Troubleshoots complex issues.

• Updates status of queued service requests with the IT service management system.

• Certifications desirable but not required include A+, Net+, Secure+, ITIL V4.

• Must be reliable and have independent transportation.

Top Qualifications, Skills, Experience or Certifications:

• Deployment of customer hardware and software

• Troubleshooting IT issues

• Problem Resolution IT support to end users

Job Role Specific Requirements:

• The support will range from simple to complex system issues and may include VIP support requirements.

• The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.

• Must have strong customer service skills and be able to multitask between hardware and software solutions.

• We are looking for exceptional organization skills, scheduling, and the ability to document processes.

• Strong skills with imaging machines and troubleshooting during the image process are a plus.

• Customer service and communication skills

• Remote and Deskside Experience troubleshooting hardware and software issues

• Troubleshooting Microsoft Windows

• Installation and configuration of new machines in a Windows environment.

• Smart cards / PIV cards (general knowledge)

• Experience with Office 365, VPN, Active Directory, Thin Client

• Provide Remote Tool Support

• Conference Room / VTC Setups

• HDI Desktop Tech

Qualifications

Experience:

• Must have a minimum of 4 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software.

• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

• Must possess a High School Diploma. Degree may be substituted with 6 additional years of related experience.

• HDI Technical Support Professional required within six (6) months of employment.

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

the ability to obtain a public trust

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2402224

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability