Whole Foods Market E-Commerce Supervisor (Hybrid Location) in Cambridge, Massachusetts
At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who
are passionate about our quality products and great customer service. We think you’ll
agree that it’s a great time to join #TeamWFM.
The Supervisor, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun.
On a daily basis, you can expect to support the WFMOA E-Commerce team by:
Ensuring a safe work environment for all Team Members.
Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives.
Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.
Proactively identifying and leading process improvement initiatives.
Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.
Embracing a start-up mentality and emphasize “have fun.”
Responsibilities Supervisors are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist Team Leadership in implementing and administering processes and daily work flow. This includes reporting and task delegation in areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations. The Supervisor supports Team Members and Team Leadership in ensuring daily operations run smoothly.
Additional responsibilities include:
Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise
Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.
Direct and assign job duties for Team Members
Partner with leadership in all areas to ensure successful and continuous operations
Train, audit, and support Team Members to perform WFMOA standard operating procedures
Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership
Report and escalate systemic issues as necessary and in a timely manner
Demonstrate and/or perform shopping duties to support their TMs and WFMOA needs
Review and honor Standard Operating Procedures according to WFMOA practices Identify, address and resolve safety issues
Must have a High School diploma or equivalent
6+ months retail experience for employees in a retail, distribution, or logistics environment
Flexibility to work weekends and or evenings
Availability to work overtime during peak seasons and as needed year-round
Authorization to work in the US without sponsorship.
Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software
Prior experience leading others
Ownership in your work and team
Ability to learn quickly and work under pressure in a fast-paced environment.
Demonstrated analytical skills and ability to problem solve and prioritize with little guidance
High energy, enthusiastic, and displays an affinity for our products, core values, and company
- Demonstrates exceptional level of knowledge surrounding (new) products, item location,
pricing and awareness of relevant competitors and industry trends.
Demonstrated communication skills (written and verbal)
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture. Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what we’re all about. Oh yeah, we’re a mission-driven company too.
Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.
Learn more about careers at Whole Foods Market here (http://www.wholefoodsmarket.com/careers) !
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