Thermo Fisher Scientific Field Service Engineer in Cambridge, Massachusetts
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Location: Boston area (remote)
Hours: Monday – Friday, 7:30/9:00am – 3:30/6:00p (flexible/customer dependent)
How you will make an impact
As a Field Service Engineer, you are responsible for handling all aspects of field service support, customer relationship management and providing detailed reports to the customer. The successful candidate will provide service on liquid chromatography systems.
What you will do
Perform on-site installation and preventive maintenance of Ion Chromatography (IC) and Gas Chromatography (GC) equipment at customer labs.
Must be customer focused, working in conjunction with Service and Sales teams.
Schedule and track service calls, handle personal parts inventories, and complete job tasks and complete service reports using service ticket management software.
Train customers on IC and GC equipment and software.
Review customer data to determine health and functioning of equipment and run factory protocols to determine equipment functionality.
Communicate and advance repair diagnostic and information with engineering, customer service, and other personnel to expedite repairs.
Review technical bulletins and factory communications to stay up to date.
Provide a communication link between the customer and the company to help ensure that effective customer service is provided.
Regularly attend factory provided technical and service training on newest and latest chromatography products developed by Thermo Fisher Scientific.
Provide accurate and timely completion of service reports, expense reports and other administrative tasks.
How you will get there
AS degree in Sciences, Engineering, Electronics, or equivalent work experience.
Military or trade school equivalency will be considered.
Experience with chromatography, operating analytical chemistry equipment, preferred.
Background in Chemistry or Biochemistry, preferred.
Experience working in a laboratory/regulated environment, preferred.
Customer service experience, preferred.
Knowledge, Skills, Abilities
2 years of experience in a related field, desired.
Must have valid driver license.
Ability to work overtime and/or outside regular business hours, and/or on-call work.
Must be a self-starter and be able to work independently with minimal guidance.
100% remote position; company car, cell phone and laptop are provided.
Regularly lift and/or move up to 50 pounds; occasionally up to 100 pounds.
What we offer
Excellent Benefits Package
Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Holidays
401K Company Match up to 6%
Tuition Reimbursement – eligible after 90 days
Employee Referral Bonus
Employee Discount Program
Charitable Gift Matching
Company Paid Parental Leave
Career Advancement Opportunities
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
At Thermo Fisher Scientific, each one of our 100,000+ outstanding minds has a unique story to tell. Join us and contribute to our unusual mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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