Job Information
Harvard University Graduate Housing and Residenti in Cambridge, Massachusetts
65331BRAuto req ID:65331BRJob Code:329058 Facilities & Oper Manager Department Office Location:USA - MA - Boston Business Title:Graduate Housing and Residential Services ManagerSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :058Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:
A Bachelor's degree or equivalent experience in a related field (Higher Education Administration, Business Administration, etc.). Minimum 8 years of relevant experience.
Additional Qualifications and Skills:
Strong technical proficiency and demonstrated experience with the StarRez housing application.
Prior experience in housing management, preferably in an educational institution.
Experience or familiarity with athletic facility management practices.
Ability to manage vendor relationships effectively.
Excellent communication, collaboration, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of housing laws, regulations, and compliance standards.
Additional Information:This is a one-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.
The Harvard Medical School is not able to provide visa sponsorship for this position.
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Department:Campus Planning and FacilitiesPre-Employment Screening:Credit, Criminal, IdentitySchedule:35 hrs. per week | Monday - Friday | 8:00 am - 4:00 pmJob Function:Facilities Position Description:Overview: We are seeking a dynamic and technically adept Graduate Housing & Residential Operations Manager to oversee housing operations, leveraging a strong proficiency in the StarRez housing application. This role requires a blend of strategic planning, technical expertise, and collaboration with various university departments to ensure efficient housing management while meeting the evolving needs of our student community.
This role offers an exciting opportunity for a technically savvy individual to drive innovation and efficiency in housing operations and athletic facility management, while contributing to an exceptional student living experience within our university community.
Reporting Structure: The Graduate Housing Director will report to the Associate Director of Auxiliary Services within the Campus Planning and Facilities department while closely collaborating with Student Affairs, Residence Life Management, and other relevant departments.
Responsibilities:
StarRez Administration:
Serve as the primary expert and administrator of the StarRez housing application.
Configure, maintain, and optimize the system to support housing operations and student services.
Develop training programs and resources for staff on utilizing StarRez effectively.
Housing Operations Oversight:
Supervise the day-to-day operations of residential facilities, ensuring a seamless housing experience for students.
Implement best practices for occupancy management, room assignments, and maintenance requests within StarRez.
Collaborate with IT to troubleshoot technical issues related to housing systems.
Athletic Facility Management:
Oversee the management and operations of the Vanderbilt Hall athletic facility, ensuring its optimal use and maintenance.
Collaborate with relevant stakeholders to coordinate facility schedules, equipment upkeep, and user experience enhancement.
Provide oversight and management of the relationship with the Optum vendor, ensuring service level agreements are met.
Coordinate with Optum to optimize services, troubleshoot issues, and implement improvements where needed.
Liaison and Collaboration:
Act as a liaison between student affairs, residence life management, athletic facility users, Optum vendor representatives, and campus planning and facilities.
Collaborate with stakeholders to align housing and athletic facility strategies with broader institutional goals.
Foster strong relationships with university departments to streamline processes and address student needs.
Policy Development and Compliance:
Develop and enforce housing policies, procedures, and guidelines aligned with university standards and regulations.
Ensure compliance with local, state, and federal housing laws and regulations.
Data Analysis and Reporting:
Utilize StarRez and other tools to analyze housing data, trends, and occupancy rates.
Generate comprehensive reports to inform decision-making and strategic planning.
School/Unit:Harvard Medical School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Commitment to Equity, Diversity, Inclusion, and Belonging:We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values (https://hms.harvard.edu/about-hms/campus-culture/mission-statement-community-values)
https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-KM2Work Format Details:This position is based in Boston and some in-person on-campus work will be required, and flexible/remote work is an option. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.