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Sanofi Group Head, Patient Support Services – Rare Blood Disorders in Cambridge, Massachusetts

Reporting to the Head,U.S. Patient Support Services, this position is responsible for the development and execution of patient support services fortheRare Blood Disorders franchise. This comprehensive program is designed to support a coordinated approach to assisting patients, care partners and healthcare professionals at all stages of their journey with rare blooddisorders.  Workingwith the US Rare Blood Disorders Leadership Team, this role will lead all aspects of the patient and services organization.

Key Responsibilities:

Lead a team of professionals dedicated to developing, communicating, implementing and overseeing the ongoing execution of the healthcare patient services across an array of areas including:

  • Case managementsupport to remove obstacles impacting patient’s access to therapy

  • Operations and customer supportrelated to the acquisition oftherapy

  • Infusion support for relevant rare blood disorder products

  • Coordinate and deliver patienteducation programsand work with patient advocacy groups supporting patients with rare blood disorders.

  • Manage vendorsthat provide financial assistance programs including copay support and patient assistance programs that provide free goods to patients in need

  • Lead efforts to identify and implement digital tools and technology solutions used to deliver patient support servicesand interact with patients and customers

  • Collaboration with Marketing, Public Affairs,Market Access,Medical Affairs and Medical Information to ensure consistency across brand plans, communications and other efforts

  • Delivery of detailed presentations to senior leadership regarding program status, metrics and financials, including regular status reports and data-points critical to internal stakeholders and management

  • Management of a large and complex budget, working closely with finance partners to provide budgetary reports, input, guidance and planning data for both personnel and programs

  • Ensure all programs maintain the highest level of ethics and compliance standardsandmaintaincompliance with internal legal, compliance and regulatory approval processes. This also includesregular training for teams regarding compliance obligations.

  • Participate in U.S. PSS activities related to shared support, organizational design and strategy.

  • Approximately 40% travel

Basic Qualifications:

  • Bachelor’s degree required

  • Minimum of 10-15 years’ experience in the biotechnology and/or pharmaceutical industries with at least 5 years’ significant leadership experience

  • Strong interpersonal, oral and written communication skills, along with the ability to understand and communicate clinical benefit/risk profiles

  • Proven ability to understand and communicate core product messages, values and data, translating the information into patient benefits

  • Leadership, relationship management, conflict resolution and ability to work collaboratively, along with strong organizational and operational skills (including budget management)

Preferred Qualifications:

  • MBA Preferred

  • Hemophilia patient management program experience strongly preferred

  • Prior customer support experience preferred

  • Familiarity or experience with Agile methodology

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.