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Harvard University IT Asset Management (ITAM) Program Administrator in Cambridge, Massachusetts

56733BRAuto req ID:56733BRJob Code:I0858P IT Business Analysis Prfss IV Location:USA - MA - Cambridge Business Title:IT Asset Management (ITAM) Program AdministratorSub-Unit:------------ Salary Grade ( :058Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

  • Highly specialized knowledge in IT asset management.

  • Ability to create executive reports and dashboards.

  • Working knowledge of cloud computing workflow platforms such as ServiceNow.

  • Understanding basic IT components (infrastructure, software, PCs, databases) and how they interact.

  • Knowledge of information technology applications, processes, software, and equipment.

  • Strong analytical & communication skills to prepare & present accurate internal reporting.

  • Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor.

  • Demonstrated ability to learn new technologies on the job.

  • Attitude that supports an Agile working environment.

Additional Information:

Please provide a cover letter with your application and upload as one document.

Please note:

  • Harvard University requires pre-employment reference and background screening.

  • We are unable to provide work authorization and/or visa sponsorship.

  • This position has a 180-day orientation and review period.

    More about HUIT:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT’s core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):

HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here:

Total Rewards:

Harvard’s Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:

Flexible work environment: HUIT supports flexible work arrangements where business needs allow.

Time off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs.

Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Learn more:


Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Department:Administration & FinancePre-Employment Screening:Identity Job Function:Information Technology School/Unit:Harvard University Information Technology EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Typical Core Duties:

  • Work at an expert level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment

  • Collaborate with stakeholders to translate business needs into systems requirements and scoping

  • Define systems requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives

  • Responsible for business transition management to ensure that systems are understood by users

  • Contribute to budget planning

  • Contribute to the development of plans and policies for a unit/school

  • Advise unit/school

  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications:

  • Minimum of five years’ post-secondary education or relevant work experience

Certificates and Licenses:

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions:

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department’s current presence on campus.

This position will be based in Cambridge, MA. Due to the COVID-19 pandemic, you will begin your work remotely. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, and VT). The fully remote nature of this job is only temporary. Once the University and your supervisor determine that it is appropriate, in-person on-campus work will be required as a condition of continued employment. HUIT is currently developing hybrid workplace models which will actively support some remote work (within a state in which Harvard is registered to do business) where business and team needs allow. Individual flexible and remote work options for this role will be discussed during the interview process.

Harvard requires COVID vaccination for all Harvard community members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage:

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website:

Job-Specific Responsibilities:

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

The IT Asset Management (ITAM) Program Administrator plays a critical role in advancing HUIT’s IT asset management program, working alongside the Administration & Finance team members to ensure proper oversights are in place to effectively manage University assets throughout their lifecycle. This role will report to the Director of Business Operations to lead all ITAM program oversight, including but not limited to:

Program Management:

  • Manage and maintain the quality and integrity of the ITAM program on a day-to-day basis.

  • Drive development and integration of ITAM processes across the organization.

  • Partner with ITSM to plan and implement ITAM enabling technology.

  • Serve as ITAM subject matter expert.

  • Continuous monitoring of and reporting for the IT asset portfolio.

  • Partner with ITSM to gather ITAM stakeholder needs, develop recommendations for implementation, and to support program onboarding efforts.

  • Draft, recommend, implement, and continually monitor ITAM policies, standards, controls and processes and integrates with ITL across the enterprise.

  • Work in partnership with IT program ownership to convene advisory group of stakeholders to review, prioritize, and guide IT asset program decision-making.

  • Drive continuous improvement efforts for each asset sub process throughout the enterprise. This includes integration between ITAM processes as well as financial processes, procurement and other processes that feed or interact with ITAM program.

  • Provide guidance and direction to process owners for process adherence, maintenance, and improvement.

  • Create executive-level project plans and presentations in support of ITAM program

  • Develop enterprise level training curriculum and reviews process owner training documentation.

  • Strives to increase efficiency and consistency across all of IT.

Operations Management:

  • Partner with ITSM to manage software tools to support ITAM processes.

  • Collaborate with ITSM in planning, designing, developing, testing and implementation of software in support of ITAM processes across the enterprise.

  • Determine, develop, and ensure accuracy of metrics to be included in dashboard(s) for executive reporting.

  • Meet with all levels of management to review processes, compliance with processes and metrics supporting processes.

  • Utilize project tools (ServiceNow and Jira) to help manage ITAM program requests

  • Abide by and follow the Harvard University IT technical standards, policies, and Code of Conduct.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.