Randstad US it operations manager in cambridge, Massachusetts
it operations manager.
cambridge , massachusetts
posted november 21, 2022
$125,000 - $140,000 per year
category computer and mathematical occupations
Randstad is partnering with a biopharmaceutical company based in Cambridge, MA that is looking to hire a permanent IT Operations Manager. This role will provide end user services, local infrastructure, and assist with application operations. They will manage daily functions of assigned areas, ensure continuity of services, and prepare long and short term goals for IT services and handle the acquisition of resources to meet corporate objectives. The ideal candidate will have 5+ years of IT and operations experience, as well as excellent technical and communication skills. This permanent role offers a competitive salary and bonus package and has a hybrid schedule with 1 day/week onsite.
location: CAMBRIDGE, Massachusetts
job type: Permanent
salary: $125,000 - 140,000 per year
work hours: 8am to 5pm
-Manages the day-to-day operations of the US IT Services department.
-Partners with business users to identify and propose right-sized infrastructure solutions to meet business requirements.
-Ensures the standard deployment and continuity of client device technology services in line with global IT Operation standards throughout the organization through planning, technical leadership, and project coordination. Ensures agreed upon Service Level Agreements are met with high customer satisfaction.
-Manages the acquisition, installation, configuration, coordination, monitoring and on-going maintenance of software.
-Develops and implements system wide desktop and virtualization metrics, manages architecture and support of mobile device technologies, delivers office 365 strategies for document storage with OneDrive.
-Documents standards and procedures, coordinating with global teams to ensure that the delivery of IT services is being done in a consistent manner.
-Acts as primary liaison to vendors and recommends cost effective solutions including business justifications for those recommendations.
-Manages IT infrastructure projects, maintaining communication with all stakeholders.
-Participates in disaster recovery planning and incident response development and implementation.
-Manages department budgets, tracking expenditures, purchases, etc. with budget authority as delegated for assigned areas.
-Manages, monitors, and continuously improves processes and procedures for IT service management, particularly for IT service transition, IT service operation and IT project management.
-Communicates clearly and effectively to both technical and non-technical end users.
-Develops and manages end user training based on business needs.
-Manages and evolves the organization's IT onboarding and offboarding processes.
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors (required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
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