Massachusetts Veterans Jobs

Hospital Patient Monitoring (HPM) Knowledge Centered Services Manager (Cambridge, MA)

As the HPM Knowledge Center Services Manager you will be responsible for ensuring that our internal stakeholders, team members and healthcare professionals have the knowledge, training, and resources needed to effectively use our monitoring devices. By bridging internal expertise with external clinical needs, the manager plays a key role in enhancing patient care and optimizing the use of our monitoring solutions.

Your role:

• Develop and implement a comprehensive Knowledge Center Services (KCS) program aligned with the Hospital Patient Monitoring (HPM) goals and objectives.

• Gather requirements and data from users of the KCS program (both internally and externally). Prioritize and manage requirements with other stakeholders.

• Ensure that backlog of KCS requirements are pruned, accepted, and completed by responsible groups.

• Manage the success of the KCS program - Identify what's working, what's not and take action to resolve issues.

• Work cross functionally to develop standards for knowledge content within NPI/NSI New product and solution introduction projects - especially within the HPM categories to integrate KCS best practices into our solutions.

• Facilitate collaboration between different departments to ensure knowledge sharing and consistency across the organization

• Identify and implement process improvements to enhance the efficiency and effectiveness of the KCS program

• Stay updated with industry trends and advancements in knowledge management to continuously evolve the KCS program

You're the right fit if:

• You have a bachelor’s degree in information technology, Business Administration, or a related field.

• You have 7+ years of experience of knowledge centered services, with a proven track record of managing complex healthcare information systems and optimizing data-driven decision making.

• You have a strong understanding of knowledge management principles and best practices.

• You have excellent leadership, communication, and interpersonal skills as well an analytical mindset with the ability to interpret data and make data-driven decisions.

• You have proficiency in using knowledge management tools and software as well as project management skills with a track record of successfully leading cross-functional initiatives.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran