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Harvard University Lng Tech Admin in Cambridge, Massachusetts

53877BRAuto req ID:53877BRJob Code:383057 IT Specialist Location:USA - MA - Boston Business Title:Learning Technologies AdministratorSub-Unit:------------ Appointment End Date:30-Jun-2023Salary Grade ( :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:

  • 3 years of progressively responsible experience as an application administrator or end of the line support;

  • 1-2 years of experience with instructional/learning technologies design principles, practices, and/or theories.

Additional Qualifications and Skills:

  • Bachelor's degree in computer science, technology, management information systems, computer engineering, or a similar degree and/or equivalent related work experience.

  • Recent experience with the administration of Canvas, Panopto, Zoom, and Salesforce Communities, preferably in a higher education environment.

  • Experience with other instructional technologies such as polling systems and collaboration tools.

  • Demonstrated understanding of product management and development principles, as well as the entire Software Development Life Cycle.

  • Experience with custom-built products preferred.

  • Experience with Agile software development, supporting custom web applications, and administering cloud based vendor technologies;

  • Strong analytical, interpersonal, communication, and self-organization skills.

  • Demonstrates the following interpersonal attributes: adaptable, flexible; uses grace and tact under pressure; unflappable when confronting challenges; resilient; positive outlook and "can-do" attitude; respectful and approachable style.

  • Ability to work effectively with a team.

  • Ability to troubleshoot and communicate effectively with faculty and staff with varying degrees of technical knowledge/aptitude.

  • Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known.

  • Demonstrates creative problem solving and abilities for technical solution design.

  • Eagerness to learn and develop new skill sets.

  • Experience with the ITIL framework and ITSM is a plus.

Additional Information:This position is approved as a term appointment with an end date of 6/30/23. There is a possibility of renewal/extension.

During the current period of COVID-19 related restrictions, this position may start as a remote position with a transition to onsite/remote at HBS campus in Boston, MA when the office reopens.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here. ( Department:Information TechnologyPre-Employment Screening:Identity Job Function:Information Technology Job-Specific Responsibilities:Essential Responsibilities:

  • Diagnoses, troubleshoots, and manages tier II support requests for learning technologies including LMS systems, video asset management tools, web conferencing, custom web applications, and polling software;

  • Escalates support requests to both HBS software development teams and third-party vendors, as required, and manages them to resolution;

  • Engages with project teams to provide subject matter expertise, assist in development of user stories in alignment with customer use cases and service strategy, and acts as the voice of the customer;

  • Manages a backlog of feature requests and defects through regular backlog grooming of applications in the service portfolio;

  • Proactively identifies and mitigates potential service disruptions related to learning applications including reviewing vendor release notes, testing configuration changes, and identifying risks related to ongoing maintenance work in the ecosystems.

  • Works within the School’s existing infrastructure to assist in development, testing, and implementing of upgrades;

  • Develops and maintains up-to-date documentation for the portfolio;

  • Has deep knowledge of current industry trends, staying abreast of changes as they occur in order to provide leadership in that arena for the School;

  • Develops strong relationships with faculty, students, support staff, instructional designers, third party vendors, and technical staff to ensure the effective use of tools to enhance learning;

  • Participates in the evaluation of other instructional technology tools that might be used to supplement the current environment and;

  • Self-manages, tracks, and prioritizes tasks across multiple work streams;

  • Must be accessible by personal cell phone during business hours, and occasionally off-hours, for scheduled maintenance and emergencies; phone stipend will be provided

  • As a member of EATS may also be tasked with other job responsibilities and projects as needed.

School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:

  • Must be accessible by personal cell phone during business hours, and occasionally off-hours, for scheduled maintenance and emergencies; phone stipend will be provided

Job Summary:As part of Educational and Technology Services (EATS), the Learning Technologies (LT) Administrator participates in the development, operation and maintenance of scholarly systems in support of HBS’s academic mission. The LT Administrator is responsible for and provides technical leadership in support of the School’s learning technologies and learning management systems (LMS). The LT Administrator is the primary administrator for the School’s learning technologies and learning management systems, and is responsible for the operational support and maintenance of resources used for instructional functions. The LT Administrator works closely with project teams and oversees regular system updates and upgrades.