Job Information
Harvard University Manager of Residential Life in Cambridge, Massachusetts
65442BRAuto req ID:65442BRJob Code:405012 Admin Professional (N) Department Office Location:USA - MA - Cambridge Business Title:Manager of Residential LifeSub-Unit:Graduate School of Arts and Sciences Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :056Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:
Bachelor's Degree and three years progressively responsible administrative work experience is required.
Additional Qualifications and Skills:
Master’s Degree in Higher Education or Student Affairs Administration (or similar field).
Experience in Residential Life in a College/University environment.
Excellent organizational skills with meticulous attention to detail and accuracy.
Ability to work independently and with interruptions.
Must be able to handle confidential materials with discretion.
Strong relationship building skills.
Able to identify and implement improvements to systems and processes.
Excellent oral and written communication skills and highly positive customer service attitude.
Ability to supervise temporary staff.
Knowledge of Microsoft Office and facility working with databases.
Additional Information:A cover letter is highly encouraged at time of application.
We regret that Harvard University is unable to provide work authorization and/or visa sponsorship for this position.
All formal written offers will be made by FAS Human Resources.Department:Harvard Griffin GSASPre-Employment Screening:Criminal, Education, IdentityJob Function:General Administration Position Description:
The Manager of Residential Life reports to the Director of Residential Life and covers high-level tasks such as room assignments, financial management, and emergency housing procedures.
Duties include, but are not limited to, the following:
Oversight of Housing Operations
Independently oversee and manage room assignment process including multiple rounds of room offers for 800 applications, waitlist management, and associated tracking of room offer acceptances and room tracking.
Serve as principal user for StarRez housing database. Ensure all student records are managed and up to date including student billing. Reconcile housing roster and student billing.
Oversee all resident on-boarding during move-in process.
Serve as committee member for internal Harvard Griffin GSAS Admitted Students Day Committee and primary point of contact for Newly Admitted students’ events and programming.
Conduct office hours for new and returning student inquiries regarding housing assignment process.
Manager of Residential Life is the backup for Director of Residential Life as needed.
Resident Advisor Supervision
Co-supervise Resident Advisors and manage floor and community concerns. Train and follow-up with Resident Advisors regarding finances, programming, floor concerns, and facility’s needs.
Collaborate with Director of Residential Life on recruiting Resident Advisor application process and interviews candidates.
Manage satellite office for Resident Advisor staff including organization, office supply ordering, storage hours, and all staffing logistics.
Prepare and process all purchases made for Resident Advisor programming through Concur and Buy2Pay.
Manage and allocate a budget for Resident Advisor programming.
Housing Liaison
Primary contact for other Harvard schools’ housing inquiries.
Advise students in off-campus housing searches including resources and common practices for all above schools in addition to Harvard Griffin GSAS.
Move-in and Move-out Management
Oversee and manage move-in and move-out procedures for all student rooms.
Partners with facilities staff regarding room cleaning and move-outs for transition between terms.
Manager of Residential Life is responsible for communication to students regarding the move in and move out process.
Audit and cross check in Star Rez for record keeping and safety management.
Crisis Management
- Triage and mitigate student concerns, crisis, and emergency housing assignments. Follow-up with student concerns.
School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Physical Requirements:Walking to residential buildings, taking stairs within these buildings and light carrying.Working Conditions:Three days on-site in Cambridge, MA including certain cycles within the Academic year where more time on-site will be needed.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Job Summary:
Harvard Griffin GSAS is the largest graduate school at Harvard with over 4,800 students. Within Harvard Griffin GSAS, the Office of Student Affairs sets and implements Graduate School policies, processes, and procedures governing the lifecycle of students. The Office of Residential Life provides support for students who live in on-campus housing and helps them navigate and connect with Harvard resources.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-ES1Work Format Details:All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.