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Capital One Manager, Technical Process Management in Cambridge, Massachusetts

314 Main Street (21020), United States of America, Cambridge, Massachusetts

Manager, Technical Process Management


We are seeking a highly-talented, adaptable Technology Manager to support our next generation of cloud and infrastructure services. We are looking for a creative professional with the energy to effect organizational transformation, with a passion for communications, technology, analysis, and stakeholder engagement.

This role will encompass a variety of areas and activities, including managing internal communications and driving organizational alignment. Exceptional ability to “tell a story” both written and digitally and technology acumen are a must.

The right person will help create our digital transformation narrative through active engagement with the broader team, and driving transparency and operational effectiveness across the organization. Along the way, you will have the opportunity to collaborate with senior leaders while contributing to the acceleration of Capital One's digital transformation. As a team member of the Tech Commercialization team, you'll play an important strategic and operational role in the success of the organization.

What You’ll Do

As part of the Tech Commercialization team, you will work on a wide variety of projects supporting the goals of the organization. You will partner and work closely with members of the Program, Product and Governance teams. Working with the business side of a software organization to build out higher-level automated reporting, process improvements, content building and documentation to support the various work streams and priorities. Data analysis based on detailed gap analysis to align the organization as it scales and moves forward. There will be a strong focus on overall team building and organizational maturity.

Responsibilities include:

  • Strong ability to analyze processes and teams to recommend and implement process improvements

  • Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

  • Preparing presentations for employees, executives and stakeholders

  • Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

  • Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

The Successful Candidate Will:

  • Have the ability to flex and iterate in a fast-paced environment

  • Be able to quickly and regularly re-prioritize

  • Possess creative problem solving skills

  • Have the proven ability to influence and communicate with peers and leadership

  • Have strong written and verbal communication skills, with the ability to build compelling presentations, status reports and other materials for executive audiences

  • Possess strong judgement and problem solving skills

  • Have strong relationship building skills

  • Pay attention to detail & possess strong critical thinking skills

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 5 years of experience with project or process management

Preferred Qualifications:

  • Bachelor's or Master’s Degree

  • 5+ years of experience writing communications or developing presentations for audiences that include corporate intranet, department associates, and technology executives

  • 1+ year of experience working with public cloud technologies (AWS, Azure, GCP)

  • 1+ year of experience with Google Suite products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).