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AC Hotel Marriott NIGHT AUDITOR in Cambridge, Massachusetts

Job Type Part-time Description We are seeking a friendly and detail orientated Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day; responding to guest requests and maintaining the cleanliness and appearance of the front desk area. General Responsibilities: Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date Provide exceptional guest service Efficiently manages the operations of the front desk, ensure check in and check out is timely Warmly and professionally welcome all guests Process guest check-in; confirm reservations, assign guest rooms Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency Ensure that all complaints regarding service and/or accommodations are investigated and resolved Maintain knowledge of hotel policies including rates, discounts, special offers and community events Maintain knowledge of upcoming events, local area and hotel offerings Ensure prompt delivery of billing to guests Ensure accuracy of daily closing reports Process all payments types e.g. charges, cash, checks, debit or credit cards Communicate with Lead Audit team relating to daily closing and issues Discreetly handle confidential guest information Complete end of day balancing, run night audit Ensure lobby and shared areas are neat and orderly Adhere to all Colwen and brand standards Maintain STRICT key controls Perform other related duties as assigned Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes: Opportunities for advancement and career growth Warm and supportive work environment Competitive Wages Medical, Dental and Vision Insurance Company-funded Health Reimbursement Account Flex Spending Account Voluntary Life Insurance Short Term and Long Term Disability 401(k) retirement plan with Employer Match after one year of employment Paid Time off Programs Holiday Pay Jury Duty Leave and Bereavement Leave Hotel Discounts Colwen Hotels is an equal opportunity employer. EEO M/F/D/V For more information from the MassHire Metro North Career Center, email Veterans and their eligible spouses receive priority of service. MassHire Metro North Career Center is an EEO Employer. Auxiliary aids or services are available upon request to individuals with disabilities. NOTE TO JOB QUEST USERS - clicking "Interested" on this position in Job Quest does not mean you have submitted an application for the position, this function only saves the position in your list of saved jobs.