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Pfizer Operational and Change Excellence Lead, T&OE in Cambridge, Massachusetts


The Operational and Change Excellence T&OE (Transformation and Operations Excellence) Lead is a key member of the Operational & Change Excellence team within the Transformation & Ops Excellence Medical Global Platform. They combine organizational expertise with an understanding of T&OE strategic priorities to ensure coordination with the Medical Engagement & Impact (MEI), Real World Evidence (RWE), and the Categories (e.g. Specialty Care, Internal Medicine, Vaccines )and compliant and efficient execution of plans in the T&OE organization. Broadly, their main objective is to:

  • Represent the T&OE organization to drive a smooth transition to the new ways of working and facilitate T&OE change management.

  • Provide robust strategic, operational, and budgetary support to the T&OE organization.

To this end, the Operational and Change Excellence T&OE Lead will:

  • Lead efforts on behalf of the T&OE CMAO and the MEI and RWE groups to establish / optimize / evolve the team to ensure alignment, and monitor efficiency, effectiveness & compliance.

  • Independently lead implementation of new ways of working and ensure dissemination of T&OE change management communications within the T&OE organization

  • Represent Global Transformation & Ops Excellence Medical Platform and serves as key point of coordination and communication between Category, MEI, and RWE.

  • Provide strategic guidance to T&OE colleagues focused on the delivery of high priority projects and senior management requests.

  • Represent the T&OE organization in cross functional forums including with commercial teams.

  • Lead budget management and the Operating Plan development to ensure T&OE MA resources are well balanced to meet strategic objectives both internally and externally.


The Operational and Change Excellence T&OE Lead will provide operational support to the and partner with the T&OE Leadership Team (LT) to ensure efficient functioning of the T&OE organization and drive its strategic direction

  • Governance

  • Support effective governance processes/meetings, including T&OE LT, & other medical governance committees

  • Responsible for end to end fit for purpose governance planning/execution.

  • Provide thought partnership to MEI, RWE, Category Medical Affairs on key issues and topics.

  • Help address & coordinate resolution of requests from various stakeholders.

  • Work and align with key internal stakeholders to ensure consistencies.

  • Strategy Development

  • Lead efforts in partnership with T&OE LT for development of 3-5 year T&OE Vision, Strategy & Goals.

  • Provide thought partnership to MEI, RWE, Category Medical Affairs on strategic & operational issues / topics.

  • Lead and/or provide strategic direction for project teams on T&OE critical initiatives.

  • Define project scope, set strategic goals/objectives & develop project execution plans with clearly defined milestones/metrics.

  • Drive change & transformations, working collaboratively with T&OE colleagues, cross-functional Category & other stakeholders as well as senior leaders to deliver actionable solutions to resolve complex challenges.

  • Effectively facilitate/influence complex & strategic conversations.

The Operational and Change Excellence T&OE Lead will guide the T&OE organization to provide robust operational support for ensuring compliant & efficient functioning.

  • Operational and Budgetary support for T&OE organization

  • Lead annual Operating Plan for the T&OE Category, working closely with T&OE colleagues, finance, Planning & Impact team, Finance, Commercial, and other stakeholders

  • Lead development of Operating Plan communication for T&OE LT

  • Lead and oversee all budgetary T&OE operations, including budgets

  • Ensuring timely contracting and meeting all financial spend targets related to medical activities and projects

  • Lead resource forecasting and tracking to ensure spending is aligned with budget targets

  • Lead efforts for development of T&OE specific transparent budget/resource planning and allocation algorithms/models, as well as manage resource planning, allocation & staffing

  • Lead planning/co-ordination of offshore resources, as needed

The Operational and Change Excellence T&OE Lead will represent the Global Transformation & Ops Excellence Medical Platform and partner with the T&OE LT to drive implementation of new ways of working

  • Operating Model & Ways of Working

  • Lead communication of new ways of working on behalf of Global Transformation & Ops Excellence Medical Platform for the T&OE Organization, in close collaboration with the Change Management Lead.

  • Drive implementation, maintenance & optimization of T&OE new operating model on behalf of Transformation & Ops Excellence Medical Platform.

  • Ensure Operational Excellence team is following new ways of working when supporting the T&OE Organization.

  • Coordination with Global Transformation & Ops Excellence Medical Platform

  • Represent T&OE in cross functional forums including with T&OE commercial teams.

  • Lead communication between MEI, RWE, and T&OE Organization.

  • Communicate updates to target operating model to T&OE Organization.

  • Respond to inquiries from T&OE Organization on Global platform services, new ways of working and T&OE change management efforts.


Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

  • Bachelor's degree required, advanced degree (e.g., masters) highly preferred. Relevant experience required: 10+ years with bachelor's degree; 8+ years with masters degree


  • 8 years of experience in Project Management, Business Operations

  • Prior experience in Medical Affairs is highly preferred.

  • 8 years of experience in pharmaceutical industry or related fields

  • Previous people management experience preferred

  • Understanding and adherence to Project Management methodologies

  • Highly skilled in Microsoft Excel, Word, and PowerPoint

  • Ability to work independently with shown flexibility and organizational awareness

  • Ability to create & oversee complex projects, including budget management & fiscal awareness

  • Ability to effectively collaborate across multiple functions including Medical (Customer Facing and HQ), Medical Information, Corporate Communications, Digital, and Commercial

  • Must be decisive, exercise good judgment in decisions, organized and with the ability to prioritize a large workload.

  • Ability to manage resources, programs and multiple projects.

  • Is a role model of Pfizer's Values of Courage, Excellence, Equity and Joy

  • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

Required Skills

  • Work in a high paced environment

  • Strong Decision-Making skills

  • Entrepreneurial mindset

  • Strong communication skills and ability to work effectively with senior levels of management

  • Master at resourcefulness with ability to keep pace with a highly changing environment.

  • Strong strategic thinking skills and ability to lead/ strategic development

  • Excellent business judgment

  • Full knowledge and understanding of all relevant applicable SOPs

  • Proven track record for implementation of projects of strategic importance, on time and within budget

  • Ability to operate effectively in a heavily matrix organization, with experience managing global projects with team members in multiple locations

  • influence without authority

  • Strong communication and interpersonal skills; fluent and able to influence others in spoken and written English

  • Flexibility, the ability to adapt to change, external environment, project scope and direction


Flexibility to travel 20% of the time, including potential international travel

Other Job Details:

Last Date to Apply for Job: July 15th, 2024

Additional Location Information: New York, NY; Collegeville, PA; Cambridge, MA

Eligible for Relocation Package: No


The annual base salary for this position ranges from $161,600.00 to $269,400.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | ( Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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