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Harvard University Refresh Coordinator and Business Analyst in Cambridge, Massachusetts

64422BRAuto req ID:64422BRJob Code:I0856P IT Business Analysis PrfsslI Department Office Location:USA - MA - Cambridge Business Title:Refresh Coordinator and Business AnalystSub-Unit:------------ Salary Grade ( :056Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

  • 2+ years' experience coordinating the delivery of technology solutions in a client centric organization.  

  • Advanced MS Excel (data manipulation, data extraction, pivot tables) and database skills (multiple data sources such as Qualtrics, ServiceNow, etc.)

  • Strong;

  • oral and written communication skills.

  • analytical, problem-solving skills.

  • customer service skills with a proven track record, good listening skills, ability to establish and maintain interpersonal relationships, and supportive of team building with enthusiasm and a spirit of cooperation.

  • technical background that will allow for an understanding of infrastructure/environment, and the ability to master new software applications and technologies.

  • Ability to prioritize and effectively execute tasks while maintaining accuracy and attention to detail and the willingness to take ownership and be accountable is essential. 

  • Asset & Project management experience preferred. 

  • Demonstrates high ethics and values and embraces diversity. 

Additional Information:

Please provide a cover letter with your application.

Please note:

  • Harvard University requires pre-employment reference and background screening.

  • We are unable to provide work authorization and/or visa sponsorship.

  • This position has a 180-day orientation and review period.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.


Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.

Department:Client ServicesPre-Employment Screening:Identity Job Function:Information Technology School/Unit:Harvard University Information Technology EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

  • Minimum of two years’ post-secondary education or relevant work experience

Certificates and Licenses:

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Physical Requirements:

  • Physical Demands: Significant amount of standing.

  • Frequent bending, lifting, handling, and reaching.

  • Occasional push/pulling, squatting, and climbing.

  • Ability to handle up to 25lbs. 

Working Conditions:

  • Work is performed in an office setting.

Position Description:Reporting to the Sr. Manager of IT Procurement and Refresh Services in Client Services, the Refresh Coordinator & Business Analyst is a member of a high-performing, fast-paced and cross-functional team working with our Procurement and Warehouse teams, Refresh and Field technicians, Field managers and our many departmental contacts throughout the university. The Refresh Coordinator & Business Analyst is an Operations positions and will require demonstrated operation experience to be successfully responsible for working with our various customers to determine how we can better provide our services. The team manages the endpoint device replacement program for the various schools and departments HUIT supports through the use of effective data analysis, outreach and engagement with our various stakeholders at the University. Our focus is on the successful execution of our refresh processes from inventory gathering to scheduling the endpoint computer replacement to asset disposition as we fulfill HUIT's vision to make it easier for faculty, students, researchers, and staff to teach, learn, research, and work through the effective use of information technology.

If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Reporting & Analytics 

  • Produces/maintains departmental computer inventories on a quarterly basis. Ability to report out of our desktop management tools - SCCM and Jamf

  • Conducts post deployment follow up (surveys) with customers and compiles reports/shares feedback with management team as required

  • Participates in measuring performance and capturing/reporting on lessons learned to continuously improve the refresh process

  • Interacts with management, deployment team/field support to resolve deployment-related issues, escalating as required

  • Collaborates with technical and support teams to improve computer refresh and support

  • Conduct lease reconciliations with our leasing vendor’s database

  • Manages deployment-related lease schedules from inception through completion

Asset Management 

  • Manages inventory and asset tracking & asset-related issues to reduce impact on customers

  • Tracks purchased assets from inception through resale or disposal and leased assets from inception through disposal/return

  • Conducts inventory auditing of various locations throughout campus

  • Create asset reports for departments and management

  • Process assets through the disposition lifecycle including asset updates, asset swaps, data destruction and pallet work

  • Update our asset tool with new inventory selections, when applicable

Computer Refresh Scheduling 

  • Maintain current scheduling communication documents

  • Schedules, coordinates, and plans computer refreshes with all supported departments

  • Conducts outreach to schedule individual refreshes as they relate to overall schedule

  • Prepares orders for computers and related computer refresh hardware and/or software

  • Manages scheduling issues to reduce impact on customers

Project Management/Business Analysis 

  • Participate in the development of plans and policies for a unit/school

  • Capture business process improvements related to functionality of tools and processes and participate in continual process improvement and collaborate with stakeholders to translate business process needs into business and systems requirements/scoping, which may include business implications of technology applications to the current and future business environment.

  • The BA function is focused more on business operations and processes than IT BA/BSA systems implementations.

  • Performs other duties related to role as requested

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-BT1Work Format Details:HUIT actively supports hybrid work where business needs allow. This position will require a minimum of two days a week onsite and during the orientation and review period up to full time (5 days)., and the hire must live in a commutable state (Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont). Additional travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About Us:

More about HUIT:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT’s core values are User Focused, Collaborative, Innovative and Open.

HUIT’s core values are:

  • User-focused

  • Collaborative

  • Innovative

  • Open

IT Academy (designed for IT Staff):

HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: