Job Information
Harvard University Salesforce DevOps Engineer in Cambridge, Massachusetts
67039BRAuto req ID:67039BRJob Code:I0758P Applications Professional IV Department Office Location:USA - MA - Cambridge Business Title:Salesforce DevOps EngineerSub-Unit:Division of Continuing Education Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :058Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:
BA/BS preferred
Certified Salesforce Platform Developer credential preferred
Expert development skill set in Salesforce development tools including Apex, Lightning Web Components, SOQL and Apex Unit Test Frameworks
Expert experience in CI/CD practices and in using tools such as Gearset and source control platforms such as Atlassian Bitbucket or Github
Experience in production support and maintenance
Experience development and configuring Salesforce Community Sites with Experience builder and the standard web development coding languages in HTML and JavaScript (ES5 standard)
Familiarity with Agile development practices
Familiarity with WCAG accessibility standards a plus
OmniStudio experience a plus
Additional Information:
We will not provide visa sponsorship for this position.
A cover letter is highly encouraged for consideration.
All formal offers will be made by FAS Human Resources.
Department:Division of Continuing EducationPre-Employment Screening:Criminal, IdentitySchedule:Monday-Friday, 9-5pmJob Function:Information Technology School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:
- Minimum of five years’ post-secondary education or relevant work experience
Working Conditions:
May require occasionally working outside normal business hours.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Position Description:
Join an exciting and accomplished team to develop administrative applications for the Division of Continuing Education (DCE), one of 12 degree-granting schools at Harvard University.
The Salesforce DevOps Engineer reports to the Director for Platform Development and is responsible for the design, development, and maintenance of software solutions built in the Salesforce ecosystem with its out-of-box platforms such as Lightning Web Components, Apex, and OmniStudio. This position will play a key role in developing and maintaining our critical Continuous Integration and Continuous Deployment (CI/CD) infrastructure in Bitbucket and Gearset. This role will also assist in monitoring, debugging, and resolving production issues.
Develop: Responsible for design, hands-on development and maintenance of end-to-end solutions using best practices and security standards while leveraging Salesforce development tools including Apex, Lightning Web Components, OmniStudio, Experience Builder, Flows, SOQL and integration technologies such as Web Services, XML, REST, and SOAP. This role understands business requirements and translates them into technical design & actionable software within the Salesforce environment.
DevOps: Develop and maintain CI/CD deployment pipelines to drive the development workflow with tools such as Gearset and Atlassian Bitbucket. Version control, branch management, code reviews, and assisting with merge conflicts are common practices.
Production Support & Maintenance: Help to monitor, troubleshoot, debug, and resolve software and system issues. Includes performing root cause analysis and data cleanup.
Collaboration: Participate in Agile development practices such as user story development, standup, backlog grooming, sprint planning and retrospective. This role will also work closely with developers and QA engineers in the Platform Solutions team as well as collaborate with IT managers, client stakeholders, and end users from departments across the Division to accomplish the development objectives.
Unit and Regression Testing: Develop unit tests and collaborate with QA engineers to develop test cases for QA automation testing. Work closely with business clients and end users to validate that deliverables meet requirements.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:Hybrid (partially on-site, partially remote) Work Format Details:
This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE or department may adjust these as necessary or appropriate.
Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
About Us:The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses — 85 percent of which are accessible online — and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members.