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Microsoft Corporation Specialist Manager in Cambridge, Massachusetts

The reinvention of business process represents a bold bet for Microsoft in accelerating our growth in commercial cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

As an SSM, you will accelerate business by building ambitious sales plans to capitalize on transformational shifts occurring in the marketplace. You will work closely with partners to deliver customer business value and to make deals bigger, faster, and more impactful. You will be a market-influencer able to leverage a strong and active Business Decision Maker network and challenge sellers with insights and perspectives that empower them to adopt new practices, think differently and accelerate business growth. You are disciplined in business management and thrive in a complex solution selling world.


Lead sellers to overachieve sales targets:

  • Lead sellers to drive the Business Applications business to overachieve revenue and customer add targets, consumption and scorecard targets

  • Develops their seller’s Solution Sales skills to sell the business outcomes of the broader Business Applications platform

  • Ensures orchestration among sales team and other teams engaging in the customer (e.g. partners, services, Engineering support, etc.)

  • Ensures pipeline hygiene and discipline, delivers on forecast with high level of fidelity

  • Drives new business opportunities to achieve targets contributing positively to relevant subsidiary scorecard metrics

  • Even higher levels of operational excellence. Ensure appropriate 4 quarter qualified pipeline in place by workload/solution.

People management:

  • Develops a high-performing team by hiring diverse talent, prioritizing development, leading by example and by preparing people for more senior positions in other parts of the organization.

  • Coaches sellers with a "challenger mentality" by prompting sellers to engage early and lead with new insights on how to grow the customers’ business.

  • Successful teams and team members are recognized and rewarded, both within the sales organization Corporate levels.

Customer centricity:

  • Lead from the front, personally engaging at CxO level to support and coach teams on opportunity discovery and acceleration.

  • Lead sellers to drive end-to-end business solutions that solve customer problems and deliver tangible value, increasing customer and partner satisfaction and average deal sizes YoY.

  • Lead cross-team to ensure customer intent to consume cloud services sold.

Partner Engagement:

  • Fully leverage the synergy effect with our partners by proactively identifying and engaging partners early in the sales process, combining Microsoft technology with Partner expertise/IP to deliver optimum customer value and co-selling with them to grow and accelerate deals.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Requirements (Bachelor degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.):

5+ years of experience:

  • Selling CRM, ERP, or similar business applications.

  • Selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Leading multi-million-dollar business app deals requiring orchestration of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Successfully displacing competitors.

  • Carrying and exceeding a large sales quota by driving and closing enterprise deals.

  • Demonstrated passion and commitment for customer success.

5+ years of experience:

  • Leading, managing and coaching sales teams to overperform against targets.

  • Demonstrated Sales and Sales Management experience in Enterprise sales.

Deep understanding of:

  • Business solutions, ERP & CRM and how they translate into business impact.

  • Selling to specific industries including industry trends, business processes etc.

  • The security, regulatory and compliance needs of global customers.

  • Commercial cloud offerings, ideally including Microsoft’s cloud platform as well as competitors and related ecosystems.

  • Business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments (e.g. Design Thinking, Business Value Engineering, Challenger sales etc.).

Desired skills:

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Demonstrated people leader able to coach and inspire a diverse team of Specialists and Technical Specialists.

  • Strong negotiating skills.