Job Information
Harvard University Sr Analyst Process Improvement in Cambridge, Massachusetts
65600BRAuto req ID:65600BRJob Code:358057 Admin Pro/Indiv Contrib Department Office Location:USA - MA - Cambridge Business Title:Senior Analyst for Process ImprovementSub-Unit:------------ Appointment End Date:30-Jun-2025Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Part-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:
Bachelor’s degree and a minimum of 5 years of directly related program management experience.
Additional Qualifications and Skills: If you have some, but not all, of the following qualifications and skills, we encourage you to apply; we value employees with a willingness to learn.
Knowledge of Customer Relationship Management Systems; Salesforce configuration skills.
Intimate knowledge of the Bloomberg Harvard City Leadership Initiative and HKS Executive Education systems and procedures.
A demonstrated record of success in leveraging technology in the delivery of service operations.
Strong organizational and communication skills.
Project management experience.
Demonstrated success in launching, implementing, or improving systems or standard operating procedures.
Strong team-builder with an ability to build productive relationships and lead work across all levels across a diverse organization.
Skill in managing multiple diverse activities simultaneously, while operating with speed, accuracy, and strong judgment.
Proven creative problem-solving and analytical skills.
Additional Information: This position is a fully benefits-eligible term appointment ending June 30, 2025, with possibility of renewal.
This is a part-time position, required to work a minimum of 21 hours per week.
Learn more about our work culture (https://www.hks.harvard.edu/more/about/leadership-administration/human-resources) and see yourself at Harvard Kennedy School.
We regret that the Harvard Kennedy School does not provide visa sponsorship.
Harvard University requires pre-employment reference and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.
This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of 1 day per week during the academic year, or as determined by business need. Specific days and schedule will be determined between you and your manager.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Salary Range: $74,200 - $126,200
Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. Department:Bloomberg Center for CitiesPre-Employment Screening:Education, IdentityJob Function:General Administration Position Description:
Key functional responsibilities include:
Process improvement and business analysis
Document and evaluate existing processes, operations and services; identify pain points, inefficiencies, risks, and opportunities for automation, streamlining, and future business practices to identify high impact areas for improvement.
Assess and document user requirements.
Serve as a cross-functional resource, securing input and fostering ongoing communication across teams in developing process and operational improvements.
Recommend workflows, configurations, and designs; assess impact of proposed changes.
Design tests of change, as appropriate, to refine plans for change.
Build tools, spreadsheets, Salesforce configurations and other solutions as needed.
Document and develop training materials.
Measure success to ensure that new processes are indeed improvements.
Project management
Develop and manage project pans, track ongoing progress, and perform project resourcing and budgeting (money and/or people).
Effectively communicate status, collaborate, and problem-solve with relevant stakeholders.
Identity, mitigate, and manage risk on projects.
Revise project planning as needed.
Manage partners, internal or external vendors, and developer to deliver products, tools, applications and/or support as needed. For projects - ensuring execution proceeds with the rigor, discipline, and adaptability needed for success.
Provide regular updates to BHCLI and HKS Executive Education leadership, ensuring transparent communication and the ability to leverage recommended improvement across the full array of HKS Executive Education programming.
Key projects may include:
Admissions workflow. Define requirements for and develop improvements to the process flow for admissions including improvements to content and communication, usability across mayors and teams, user testing, reporting, and communications with donor.
SOP and training documentation. Identify gaps and develop new materials as needed. Consolidate and ensure ease of access in applicable project management tools. Update Salesforce documentation to reflect changes and updates since initiative moved from the Executive Education-instance to the Center-instance.
Evaluation data. Harmonize and optimize workflow, processes and feed of data across Executive Education and Bloomberg Center organizations. Ensure key stakeholders, including faculty, receive timely and useful data.
Checklists and workflow documentation. Revamp checklists and program templates to reflect the most recent realities of initiative programming in New York City, Cambridge, and online. Ensure comprehensive across entire initiative: clarify roles and responsibilities in functions across Executive Education, City Support and Student Engagement, Curriculum Development, and Impact and Evaluation.
Correspondence templatization. Provide updated and accurate templates for a range of correspondences including onboarding, information for participant support and administrative staff, Canvas invites, and various follow ups.
Participant travel. Develop documentation and guidelines for participant-related travel. Surface need for policies, workflows, and escalation protocols.
Data to donor. Simplify, automating where possible, processes for sending data to donor or other collaborators about participation, program design, and other agreed-upon coordination points. Develop templates for standard for communication of key items (i.e. admissions decisions, curriculum preview, etc.).
Spread Innovation. Cross-check planned improvements with HKS Program Delivery leads, to enable improvements and innovations to spread broadly across BHCLI and HKS Executive Education. Create and exercise a routine cadence for exchanging improvements and testing in different programs.
School/Unit:Harvard Kennedy School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:
The Senior Analyst for Process Improvement seeks to improve, streamline, and document the standard operating procedures underlying the executive education programs of the Bloomberg Harvard City Leadership Initiative (BHCLI). There is a great deal of work to be done to evolve the systems and workflow that undergird the work of these teams to effectively and efficiently meet the associated needs of all stakeholders – involving coordination across teams as well as with administrative and finance teams at both the Bloomberg Center for Cities and Harvard Kennedy School (HKS) Executive Education. The Senior Analyst will play a key role in managing and delivering on projects to achieve these ends – and will analyze, design, and develop new and improved processes and workflows. This is a term position because we are at a key inflection point of scale and seek to align processes across HKS teams as much as possible.
Over the last two years, the Bloomberg Harvard City Leadership Initiative programming has grown in size and complexity, building and expanding on the forty years of operational Executive Education expertise resident within the Kennedy School. City leaders now participate in ten programs over multiple locations and online, involving faculty from several schools, and more than 570 participants. Participants engage both as individuals and as teams representing cities. The successful execution of the programs requires delivery of services provided across four highly integrated teams: Executive Education, City Support and Student Engagement, Curriculum Development, and Impact and Evaluation. Collectively these teams aim to come together to create a seamless experience and support for participants (city leaders), faculty, the donor, and each other.
As the Senior Analyst, you will work closely with the broader Bloomberg Harvard City Leadership Initiative, Bloomberg Philanthropies and Executive Education to identify, lead and implement improvements to standard operating procedures across Bloomberg programming, sharing excellent practices with HKS Executive Education as well.
Commitment to Equity, Diversity, Inclusion, and Belonging: Harvard Kennedy School’s Mission and Commitment to Diversity, Equity, and Anti-Racism
At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership—because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies.
Learn more about Harvard Kennedy School’s commitment to Diversity Equity, and Anti-Racism. (https://www.hks.harvard.edu/more/about/diversity-equity-and-antiracism) Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-SC1Work Format Details:This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About Us: About the Bloomberg Harvard City Leadership Initiative
The Bloomberg Harvard City Leadership Initiative—the flagship program of the Bloomberg Center for Cities at Harvard University—is a collaboration between Harvard Kennedy School, Harvard Business School, and Bloomberg Philanthropies to equip mayors and senior city officials to tackle complex challenges in their cities and improve the quality of life of their residents.
Launched in 2017, the Initiative has worked with 465 mayors and 2271 senior city officials in 524 cities worldwide. The Initiative advances research and develops new curriculum and teaching tools to help city leaders solve real-world problems. By engaging Harvard graduate students in research and field work, the Initiative supports current city leaders while investing in future generations. The Initiative also advances the field of city leadership through teaching, research, and new curricular materials that help city leaders drive government performance and address pressing social problems.
About the Bloomberg Center for Cities
Founded in 2021 with Bloomberg Philanthropies, the Bloomberg Center for Cities at Harvard University is a fast-growing global community committed to improving public management, leadership, and governance. The center’s unprecedented cross-Harvard collaboration unites expertise focused on cities across disciplines and schools to produce research, train leaders, and develop resources for global use.
Building on Harvard faculty research and teaching and Mike Bloomberg’s ongoing commitment to cities—and belief in their ability to drive change around the world—the center is designed to have a widespread impact on the future of cities, where more than half of the world’s people now live, by informing and inspiring local government leaders, scholars, students, and others who work to improve the lives of residents around the world.
Annual Salary Range:$74,200-$126,200