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Barnes & Noble Education Supervisor- General Merchandise (Full-time) in CAMBRIDGE, Massachusetts


Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community all while being part of a company that is consistently rated as a great place to work - and where employees love what they do.


Barnes & Noble College is seeking a creative, driven, adaptable, and customer-focused team member to work every week, year round for at least 30 hours each week as a full-time Supervisor in the General Merchandise department. The Supervisor in GM may assist customers with school supplies, electronics, dorm, convenience, gifts, and clothing while assisting the management team with the daily operation of the store. You will be a subject matter expert for the GM, but must also remain knowledgeable of other operational areas to provide outstanding customer service.


A Supervisor in General Merchandise will need a high level of energy to work in a multi-faceted department ensuring the appeal of the selling floor and displays and the availability of merchandise. You must be knowledgeable about department and store operations, and provide outstanding customer service to the academic and co-curricular community.


  • Maintain a presence on the sales floor to hang, fold, shelve, peg merchandise to a particular standard using a planogram or general merchandising guidelines.

  • Ability to use department specific technology such as CORE or Intrepid to answer questions, recommend products, place orders, locate items, search inventory, or meet customer needs.

  • Greet customers, describe merchandise, recommend products, and finalize sales.

  • Clean the store and merchandise to maintain an appealing sales floor.

  • Assist with processing sales transactions involving cash, credit, or financial aid payments.

  • Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.

Physical Demands :

  • Frequent movement within the store to access various departments, areas, and/or products.

  • Ability to remain in a stationary position for extended periods.

  • Frequent lifting.

  • Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations:

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.


  • 2+ years’ experience in a retail setting preferred or a graduate of the Best Seller Program.

  • Candidates must be a minimum of 18 years of age to be considered for employment.

  • Outstanding customer service skills to match customers to products that meet their needs.

  • High-energy, friendly personality, with strong communication skills to interact with a variety of people.

  • Basic reading, writing and accounting skills required.

  • Strong interpersonal, creativity, and problem solving skills.

  • Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


ID 2024-11707

Category Hidden (28118)

Position Type Regular FT