Microsoft Corporation Technical Support Engineering - Migration Subject Matter Expert in Cambridge, Massachusetts
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
The FastTrack team is looking for an Engineer that plays a Migration Subject Matter Expert (Migration SME) role in discovery with customers, field, and delivery teams to better understand their Google Workspace to Microsoft 365 (EXO and ODfB/SPO) migration requirements. The Migration SME focuses on helping customers execute their data migration strategy to move to the EXO and ODfB/SPO. The Migration SME is a resource well versed with the Migration Process knowledge & Toolset used by the Fast-Track Migration team. The Migration SME is accountable for the end-to-end migration experience for a customer and is responsible for driving migration throughput and customer satisfaction.
Hands on with migrations from Google Workspace to EXO and ODfB/SPO.
Manage communications with various stakeholders in the case of Enterprise customers with complex, long-drawn migration.
Plan with the customer to build a schedule that moves the customer’s data to the Microsoft Cloud in the fastest and efficient manner.
Act as a bridge between the Migration execution team and the customer – keeping customers appraised of the data migration progress and challenges via automated reporting and communication.
Recommend best practices for key pilot migrations, and accordingly define customers velocity batch sizes, as part of the scheduling exercise.
Collaborate with FastTrack Engineering, field, and delivery teams as a Subject Matter Expert in delivering migration related incubation and pilot programs. Contribute to creation of roadmaps for field and delivery teams.
SME must be proficient with collaboratively facilitating the design of data migration initiatives, pilot programs, delivering designs and features that address unmet client needs and elevate their experience.
Develop best practices and artifacts on migrations from Google Workspace to EXO and SPO.
5+ years technical support, technical consulting experience, or information technology experience
OR Bachelor's Degree, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.
Technical proficiency in Exchange and Exchange Online, Active Directory, and related technologies.
Technical proficiency in SharePoint and SharePoint Online, Active Directory, and related technologies.
Configured and deployed Exchange Online and SharePoint online in an Enterprise environment.
Technical proficiency and hands on administration and support of G-Suite; Admin Console to manage users, control access to services and configure appropriate security settings
Deep understanding of Google Groups, Sites, Forms, Drive, Google User and Shared Mailboxes.
Configured and deployed Google Workspace in an Enterprise environment.
Prior Customer and Partner Focus experience.
Ability to navigate politically charged environments, winning customer trust, and lowering temperature in sensitive situations.
Should have strong customer management skills, demonstrate empathy, act as trusted advisor, take on a consultative position in conversations with customers.
Additional or Preferred Qualifications
- Microsoft Technology Certifications.
Microsoft 365 L200
Active Directory L200
Exchange 2010-2019 L100
Infrastructure implementation and migration
Infrastructure implementation and migration
Windows FileShare, Networking – L200
Cloud concepts – L100
Security and Compliance – L200
PowerShell – L100
Problem solving – L200
Influencing skills – L200
The salary for this role in the state of Colorado is between $144,600 – $216,000 USD
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
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