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Harvard University UX Designer/Researcher in Cambridge, Massachusetts

60034BRAuto req ID:60034BRJob Code:I1657P IT User Experience Prof III Location:USA - MA - Cambridge Business Title:UX Designer/ResearcherSub-Unit:------------ Salary Grade ( :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

  • Bachelor's degree or equivalent experience required (3-5 years)

  • Experience with theme design in WordPress and/or Drupal

  • 3-5 years of experience conducting contextual inquiry, interviews, and usability/accessibility studies

  • Strong understanding and use of digital accessibility best practices, to ensure compliance with the Harvard University Digital Accessibility Policy (

  • Experience with Design Thinking and Service Design

  • Strong experience with current research and design tools and methodologies (e.g., Figma, Balsamiq, Optimal Workshop, Qualtrics)

  • A strong understanding of web technologies and web content management tools (preferably Drupal and WordPress)

  • Experience with HTML, CSS and Javascript

  • Excellent attention to detail; conceptual, analytical and imaginative thinker

  • Experience working in a Higher Education environment

  • Experience navigating projects with multiple stakeholders

  • Familiarity with working with project management methodologies, Agile preferred

  • Enthusiasm, interest, and flexibility in acquiring new or emerging technology skills

  • Able to work within deadlines, ensuring timely, cost-effective delivery and customer satisfaction

  • Effective meeting facilitation and presentation skills

  • Excellent written, interpersonal and communication skills

  • Able to adapt in a fast-changing environment

  • A general understanding of social tools and traffic analytics (preferably Google Analytics)

Additional Information:

Please provide a cover letter with your application.

Please note:

  • Harvard University requires pre-employment reference and background screening.

  • We are unable to provide work authorization and/or visa sponsorship.

  • This position has a 180-day orientation and review period.

    More about HUIT:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT’s core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):

HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here:

Total Rewards:

Harvard’s Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:

Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs.

Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Learn more:


Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Department:Academic TechnologyPre-Employment Screening:Identity Job Function:Information Technology School/Unit:Harvard University Information Technology EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

  • Minimum of 2 years post-secondary education or relevant work experience

Certificates and Licenses:

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions:

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department’s current presence on campus.

This position will be based in Cambridge, MA. HUIT actively supports hybrid work where business and team needs allow. Additional detail will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, and VT).

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage:

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website:

Position Description:Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Harvard Web Publishing, part of the Academic Technology group within Harvard University Information Technology (HUIT), is seeking a UX Designer/Researcher to support the delivery of user experience services. This position delivers customer service of the highest caliber and has the capacity to function in a highly changing, fast-paced environment.

Principal Duties and Responsibilities:


  • UX Research (60%, approximately)

  • Leads generative and/or evaluative research on multiple aspects of products, services, and experiences

  • Collects and analyzes user behavior through various methods - e.g., lab and informal studies, contextual inquiry, benchmark studies, analytics, and prototype testing

  • Understands and incorporates technical and business requirements into research, balancing the goals of the users with those of the stakeholders and the University

  • Synthesizes findings and provides actionable recommendations to diverse audiences through reports and presentations

  • Uses best practices for research, including method selection, inclusion in recruiting, and problem articulation

  • UX Design (40%, approximately)

  • Exhibits strong understanding of accessibility best practices in all phases of design

  • Works with project managers on wireframing, mockups, prototypes, and CSS for front-end design in WordPress and Drupal

  • Uses established standards and best practices for employing visual design principles

  • Works as part of a team or as an individual, for a wide range of university clients

  • Has exceptional listening skills, and provides thorough, friendly, and prompt communication with partners, clients, vendors, and team members


  • Provides prompt direct support to clients, including email, phone, and in-person support

  • Diagnoses issues with tools and services and escalates to both internal and external support services as appropriate

    Training & Knowledge Management

  • Delivers workshops, ad-hoc training, tutorials, and training materials

  • Collaborates with internal team members to facilitate internal knowledge sharing, capacity building, and distribution of expertise

  • Partners with HUIT Service Management and IT Academy to contribute to HUIT-wide knowledge management and training efforts

Project development

  • As an individual contributor or as a project lead, works with teams to estimate effort, establish milestones and deliverables and track progress.

  • Keeps clients and colleagues informed of project status and accomplishments

Product advisor

  • Coordinates pilots of tools, frameworks or processes

  • Analyzes support trends, user experience feedback, etc.

  • Provides input into the service vision and roadmap

Outreach & communications

  • Explores and adopts techniques and best practices at Harvard and beyond

  • Participates in and facilitates/convenes communities of practice and other partnerships at Harvard

  • Communicates about Academic Technology services and projects online and in-person


  • Advises/Manages/Mentors interns and student workers

Process improvement and Strategy

  • Identifies opportunities for business process improvements

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.