Job Information
Massachusetts Institute of Technology Visitor Experience Representative in Cambridge, Massachusetts
Visitor Experience Representative
Job Number: 23794
Functional Area: Museum
Department: Museum
School Area: Associate Provost for the Arts
Employment Type: Full-Time
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Schedule: weekdays and weekends
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Job Description
VISITOR EXPERIENCE REPRESENTATIVE, MIT Museum, to assume a public-facing position that requires effective communication skills, a visitor-first approach, and excellent customer service. Will be a member of the team that reports to the managers of the visitor experience. Will welcome all visitors to the Museum; staff the admissions desk; learn about MIT and the museum’s collections, exhibitions, and programs in order to provide information to visitors; and ensure gallery security when stationed as a gallery attendant, monitoring guests as they move through the gallery spaces. Full descriptions of MIT Museum openings are available here (https://mitmuseum.mit.edu/about/careers) .
Job Requirements
REQUIRED: high school diploma or its equivalent; at least three years’ relevant experience in a customer service role in a hospitality, retail, entertainment, or cultural organization working with the public and handling cash and credit card transactions; excellent computer/digital, interpersonal, and communication skills; sound judgment and ability to take initiative to quickly to resolve any issues, including those that are safety or security-related; discretion and good judgment with confidential information and/or issues; and ability to lift weights of up to 25 lbs. Seek someone who enjoys contact with the public and is able to work in a busy environment, handle multiple tasks, and adapt to and effectively address whatever customer needs arise. The schedule will require remaining in a stationary position and moving about public areas of the museum for most of the day. PREFERRED: college education. Job #23794-3 Rate of pay: $20.50/hour Must be able to work weekend day(s), holidays, and occasional evenings to staff museum events. Employment is contingent upon the completion of a satisfactory background check.