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Massachusetts Institute of Technology Visitor Experience Representative in Cambridge, Massachusetts

Visitor Experience Representative

  • Job Number: 20547

  • Functional Area: Museum

  • Department: Museum

  • School Area: Associate Provost for the Arts

  • Employment Type: Full-Time

  • Employment Category: Non-Exempt

  • Visa Sponsorship Available: No

  • Schedule: weekdays and weekends

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    Information on MIT’s COVID-19 vaccination requirement can be found at the bottom of this posting.

VISITOR EXPERIENCE REPRESENTATIVE, MIT Museum (multiple openings), to assume a public-facing position that requires effective communication skills, a visitor-first approach, and excellent customer service. Will be a member of the team that reports to the managers of the visitor experience. Will welcome all visitors to the Museum; service admissions using a mobile ticketing system; learn about MIT and the museum’s collections, exhibitions, and programs in order to provide information to visitors; and ensure gallery security when stationed as a gallery attendant, monitoring guests as they move through the gallery spaces. Full descriptions of MIT Museum openings are available here ( .

Job Requirements

REQUIRED : high school diploma or its equivalent; at least three years’ relevant experience in a customer service role in a hospitality, retail, entertainment, or cultural organization working with the public and handling cash and credit card transactions; excellent computer/digital, interpersonal, customer service, and communication skills; sound judgment and ability to take initiative to quickly to resolve any issues, including those that are safety or security-related; discretion and good judgment with confidential information and/or issues; and ability to lift weights of up to 25 lbs. Seek someone who enjoys contact with the public and is able to work in a busy environment, handle multiple tasks, and adapt to and effectively address whatever customer needs arise. The schedule will require remaining in a stationary position and moving about public areas of the museum for most of the day. PREFERRED : college education preferred. Job #20547-3 Rate of pay: $20/hour Must be able to work weekend day(s), holidays, and occasional evenings to staff museum events.

This is a one-year term position with the possibility of renewal. Employment is conditional upon successful completion of a background check. reposted 7/18/22