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Otis Elevator Company Client Relationship Manager in Canton, Massachusetts

Date Posted:

2024-06-06

Country:

United States of America

Location:

OT272: NKB - Canton, MA 95 Shawmut Rd, Canton, MA, 02021 USA

Job Title

Client Relationship Manager

We are looking for a friendly and professional Client Relationship Manager to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, handling inquiries, resolving issues, and ensuring a positive customer experience. As a Client Relationship Manager, you will serve as the primary point of contact for customers, demonstrating empathy, patience, and problem-solving skills.

Responsibilities:

  • Respond to customer inquiries via phone, email, or in-person in a courteous and efficient manner.

  • Identify and assess customers' needs to achieve prompt resolution and satisfaction.

  • Build strong relationships and trust with customers through active listening and clear communication.

  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

  • Maintain accurate records of customer interactions, transactions, comments, and complaints.

  • Collaborate with other team members and departments to address customer needs and resolve issues.

  • Provide accurate and up-to-date information to customers using the appropriate tools and resources.

  • Follow company policies and procedures for customer service and communication.

  • Go the extra mile to engage and delight customers.

  • Generate and send out invoices to customers on a timely basis.

  • Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted.

  • Follow up on delinquent accounts and manage the collections process.

  • Research and resolve payment discrepancies and customer inquiries.

  • Process credit card payments and handle payment arrangements.

  • Communicate with customers to address payment-related issues and provide outstanding customer service.

  • Prepare and maintain various reports related to accounts receivable activities

  • Collaborate with the sales and customer service teams to resolve customer billing issues.

  • Ensure compliance with company policies and procedures related to accounts receivable.

Requirements:

  • Proven customer service experience or related experience.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and the ability to think on your feet.

  • Familiarity with CRM systems and practices.

  • Ability to multitask, prioritize, and manage time effectively.

  • High school diploma or equivalent; college degree is a plus.

  • A positive attitude and a genuine desire to help others.

What’s In it For Me / Benefits

  • You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

  • We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

Privacy Policy and Terms:

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

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